TREVAUN O. DONALDSON
Cambria Heights,USA
Summary
Dedicated customer service worker with 4+ years in customer service, food handling, and preparation and Point of Sale (POS) transactions and delivers positive experiences through high-quality customer care. Highly skilled in providing friendly guest service with genuine hospitality Interact with the customers and co-workers in a passionate and outgoing manner Hands-on experience in handling cash efficiently Demonstrated ability to handle guest comments quickly and politely Neat and polished appearance Able to prepare quality products at the same time as maintaining proper food safety practices Strong commitment to teamwork Profound ability to follow company safety standards Certified in Food Protection
Overview
15
15
years of professional experience
Work History
Assistant Manager
Bobby’s Van Steak House
JFK Airport Terminal 8
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Manager
OTG Management JFK Airport
JFK Airport
05.2020 - 08.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Bartender
OTG Management
JFK Int’l Airport T-5, NY
09.2013 - 05.2020
- Prepare and serve alcohol or non-alcohol beverages
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Serve prepared foods, such as muffins, croissants and bagels
- Serve menu items, such as Panini sandwiches
- Assists service bartenders keeping bar stocked with ice, beer, glasses and drink garnishment
- Maintains cleanliness in bar areas
- Receives and delivers liquor requisitions and supplies from the storeroom
- Leaves bar area properly prepared for the following shift
- Performs other duties as assigned
Cook
Buffalo Wild Wings
Forest Hills, NY
06.2013 - 02.2014
- Prepared wings, burgers, fries etc for cooking in broilers, ovens, grills, fryers and a variety of other kitchen equipment
- Followed standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures
- Stocked and maintained sufficient levels of food products at each station to assure a smooth service period
- Maintained a clean and sanitary work station area including tables, shelves, grills, broilers, fryers and refrigeration equipment
- Handled, stored and rotated all products properly
- Completed required tasks within assigned time frames
- Tracked and reported any food waste
- Assisted in food prep assignments during off-peak periods as needed
- Performed related duties such as helping to wash dishes as needed, preparing recycling, cleaning around restaurant and help with any other projects as assigned by the kitchen manager
Cashier/Expediter/Cook
Burger King
Jamaica, NY
06.2010 - 09.2013
- Consistently provided friendly guest service and heartfelt hospitality
- Maintained high standards of customer service during high-volume, fast-paced operations
- Handled currency and credit transactions quickly and accurately
- Prepared all food orders within a 2-3 minute time frame
- Expedited customer food and drink
- Cooked burgers, chicken, fish, and veggie sandwiches, French fries, onion rings, and prepared salads
- Routinely moved and stocked food products weighing up to 50 pounds
- Diligently clean and restocked work stations
- Reported to each shift on time and ready to work
Education
A.S. - Business Administration
Queensborough Community College
Bayside, NY01.2014
High School Diploma -
Benjamin N. Cardozo High School
Bayside, NY06.2010
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Responsible Alcohol Service
- Payment Processing
- Professional Appearance
Timeline
Assistant Manager
Bobby’s Van Steak House
08.2023 - Current
Manager
OTG Management JFK Airport
05.2020 - 08.2023
Bartender
OTG Management
09.2013 - 05.2020
Cook
Buffalo Wild Wings
06.2013 - 02.2014
Cashier/Expediter/Cook
Burger King
06.2010 - 09.2013
A.S. - Business Administration
Queensborough Community College
High School Diploma -
Benjamin N. Cardozo High School