Results-driven General Manager with expertise in operations management and team leadership. Proven ability to enhance team performance and drive sales through effective training and problem-solving strategies.
Overview
16
16
years of professional experience
Work History
General Manager
Dominos
St.Cloud, MN
05.2017 - Current
Managed daily operations to ensure efficient service and product quality.
Trained and mentored staff on customer service and operational procedures, enhancing service delivery and operational consistency.
Oversaw inventory management and ensured timely stock replenishment.
Implemented training programs to enhance team performance and productivity.
Developed schedules to optimize workforce efficiency during peak hours.
Coordinated promotional campaigns to increase sales and boost customer engagement during key events.
Ensured compliance with health and safety standards across the store.
Fostered a positive work environment to enhance team collaboration and morale.
Resolved customer complaints swiftly, ensuring high quality standards of service delivery and customer satisfaction.
General Laborer, Industrial
Clyde Machines
Glenwood, MN
07.2015 - 05.2017
Operated heavy machinery to streamline material handling and transportation.
Assisted in assembly line tasks, contributing to consistent production flow and adherence to quality standards.
Loaded and unloaded materials from delivery trucks, facilitating effective warehouse inventory management.
Followed safety guidelines to minimize workplace hazards during operations.
Assembled parts with hand tools such as drills, screwdrivers, pliers.
Operated forklifts to move materials around the facility.
Assistant Manager
Pizza Ranch
Glenwood, MN
03.2010 - 05.2015
Supervised daily operations by scheduling shifts and assigning duties to optimize workflow.
Delegated tasks to staff while setting clear priorities and goals to drive team performance.
Coordinated daily operations to enhance service quality and ensure customer satisfaction.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained cleanliness and organization of dining and kitchen areas.
Education
High School Diploma -
Minnewaska Area High School
Glenwood, MN
05-2011
Skills
Operations management
P&L management
Inventory management
Compliance assurance
Quality control
Customer relationship management
Staff training
Team leadership
Performance evaluation
Staff scheduling
Labor cost controls
Problem solving
Analytical skills
Data review
Time management
Efficient multi-tasker
Deadline oriented
Conflict resolution
consistancy
Showing up Early is on time. Showing up on time is late