Trever Brown
Rocklin,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Dependable, hardworking, detail-oriented team player with excellent customer service and problem-solving skills. Currently pursuing a Bachelor’s Degree in Hospitality and Tourism Management at Sacramento State University, and will be graduating in May 2025. Available to work a flexible schedule.
Overview
10
10
years of professional experience
Work History
Front Desk Assistant
Westin Marriott Riverside Resort and Spa
Sacramento, CA
01.2025 - Current
- Oversee front desk operations to ensure a seamless and efficient guest experience, including check-ins, check-outs, and handling special requests.
- Deliver personalized service by anticipating guest needs, addressing concerns, and providing customized recommendations.
- Handle payment transactions, room charges, and billing inquiries with professionalism and meticulous attention to detail.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Guest Services Associate
Topgolf
Rocklin, CA
04.2024 - 01.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in coordinating guest check-ins, ensuring efficiency and accuracy in assigning bays.
- Provided excellent customer service by addressing inquiries, resolving issues, and creating a welcoming atmosphere.
Programming Board|Student Ambassador
Sierra College - Campus Life Office
Rocklin, CA
05.2022 - 05.2023
- Assisted in managing online platforms like Discord and Instagram to drive engagement and foster communication among students.
- Delivered front desk support, ensuring efficient operations, and addressing student inquiries.
- Designed and created promotional materials, including flyers, to promote on-campus and off-campus events.
- Planned and coordinated events from start to finish, enriching the student experience.
Host
BJ’s Restaurant and Brewhouse
Roseville, CA
12.2021 - 05.2022
- Provided excellent customer service by greeting guests upon arrival and departure
- Managed the efficient and timely seating of guests
- Answered phones, handled reservation and walk-ins, providing accurate wait times
- Responded to guest inquiries and requests in a timely, friendly, and efficient manner
- Coordinated with wait staff about available seating options
- Monitored dining rooms and ensuring cleanliness and proper setup
- Assisted in training new staff
Manager
FedEx Ground
Roseville, CA
05.2021 - 09.2021
- Supervised daily operations and scheduling
- Hired and motivated staff
- Worked overtime at most shifts
- Planning and strategic work ?????
Package Handler
FedEx Ground
Roseville, CA
08.2020 - 05.2021
- Loaded/unloaded packages into FedEx trucks
- Stayed late most night to help close ( what were the duties?)
- Assisted management in other areas as needed
- Assisted in training new employees
Head Dishwasher/Kitchen Staff (Summer Position)
Western Los Angeles Council Boy Scouts/Camp Emerald Bay
Catalina Island, CA
06.2015 - 08.2019
- Served daily breakfast, lunch & dinner to 500 - 800 scouts
- Operated Commercial Dishwasher
- Asssted with food prep and cooking
Education
Bachelor of Science - Hospitality And Tourism Management
California State University
Sacramento, CA05-2025
Associate of Arts - Applied Art And Design|Graphic Design
Sierra College
Rocklin, CA08-2023
Skills
- Customer service
- Front desk operations
- Guest engagement
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Problem solving
Accomplishments
Boy Scouts of America, Rocklin, Ca 08/2008-02/2017
- Eagle Scout Rank Award
- Eagle Project-Placer SPCA, Roseville, Ca
Community Services Projects:
- Scouting for Food, Relay for Life, Breakfast with Santa
Timeline
Front Desk Assistant
Westin Marriott Riverside Resort and Spa
01.2025 - Current
Guest Services Associate
Topgolf
04.2024 - 01.2025
Programming Board|Student Ambassador
Sierra College - Campus Life Office
05.2022 - 05.2023
Host
BJ’s Restaurant and Brewhouse
12.2021 - 05.2022
Manager
FedEx Ground
05.2021 - 09.2021
Package Handler
FedEx Ground
08.2020 - 05.2021
Head Dishwasher/Kitchen Staff (Summer Position)
Western Los Angeles Council Boy Scouts/Camp Emerald Bay
06.2015 - 08.2019
Bachelor of Science - Hospitality And Tourism Management
California State University
Associate of Arts - Applied Art And Design|Graphic Design
Sierra College
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