Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Trevhon Porterfield

Trevhon Porterfield

Manager
Castle Rock,CO

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Innovative and goal-oriented Management professional committed to Driving Sales. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Implementing employee learning styles in every day business.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
5
5
Certifications

Work History

Assistant Manager

Enterprise Rent-A-Car
Colorado
06.2022 - Current
  • Collaborated with over 10 branches across Colorado to ensure timely delivery of vehicles
  • Increased branch net other by 350%
  • Mentored and developed five top performing Management Trainees
  • Performed as a top three Manager in the region
  • Improved customer service scores on average of 10% across Colorado locations
  • Created an innovative sells technique applied across Colorado to increase sells
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Management Assistant

Enterprise Rent-A-Car
03.2022 - 06.2022
  • Developed relationships with partners to fulfill customer needs
  • Forged relationships with new partners to broaden customer base
  • Demonstrated total knowledge of the company through communication with department leads
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Conducted research to assist with routine tasks and special projects.

Management Trainee

Enterprise Rent-A-Car
06.2021 - 03.2022
  • Top Performer in my first 3 months with the company
  • Performed as the second highest trainee in the region for gaining additional revenue
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.

Footwear Associate

Dick’s Sporting Goods
Cedar Rapids, IA
01.2020 - 03.2020
  • Assisted customer with selection of footwear and addressed customer complaints and concerns
  • Processed multiple online orders and addressed multiple customer complaints.
  • Used proper sizing and fit guidelines to provide best experience for customers.
  • Helped customers select shoes to fit specific needs.
  • Constructed displays of footwear for specific brands or seasonal purposes.
  • Assembled promotional displays to increase brand awareness and attract customers.
  • Studied customer buying trends, demands and preferences to determine fast-selling items.

Education

Bachelor of Arts - Business & Finance

Cornell College
Mount Vernon, IA
08.2017 - 05.2021

Skills

    Employee performance evaluations

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Certification

C++, SQL, and Java (Working Familiarity)

Timeline

Assistant Manager

Enterprise Rent-A-Car
06.2022 - Current

Management Assistant

Enterprise Rent-A-Car
03.2022 - 06.2022

Management Trainee

Enterprise Rent-A-Car
06.2021 - 03.2022

Footwear Associate

Dick’s Sporting Goods
01.2020 - 03.2020

Bachelor of Arts - Business & Finance

Cornell College
08.2017 - 05.2021
Trevhon PorterfieldManager