Trevin Terpstra
Sparta,MI
Summary
Leader in operations management with a record of building team performance through coaching, metrics, and process discipline. Known for improving efficiency, reducing turnover, and raising productivity while supporting safety, readiness, and customer outcomes through structured communication and continuous improvement.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Area Manager II
Amazon
Caledonia, MI
02.2026 - Current
- Oversaw daily shift operations for team of over 75 Amazon associates, ensuring adherence to safety compliance and standard work procedures.
- Improved department pick uph by 20% over two quarters through ergonomic adjustments and one-on-one coaching, helping shift become top performer within two months.
- Facilitated daily department meetings to address operational issues, establish action items, and drive progress toward daily goals.
- Coordinated labor tracking, attendance monitoring, and performance feedback, reducing employee turnover by 15% through focused engagement and mentorship.
Customer Success Manager
BECTON DICKINSON
Sparta, MI
09.2022 - 10.2025
- Cultivated strategic relationships across 10+ enterprise healthcare accounts, enhancing adoption of medtech data and device management software.
- Facilitated virtual onboarding sessions and product training, ensuring effective software rollout and user readiness.
- Delivered configuration support, troubleshooting, and system optimization for software solutions, reducing support tickets by 30%.
- Collaborated with sales, product support, marketing, and engineering teams to advocate for enhancements that align with customer goals and outcomes.
- Remote.
Senior Operations Manager
UNITED STATES ARMY
Joint Base Lewis McChord, WA
10.2018 - 07.2022
- Directed operational planning and execution for 15+ battalions across six states, enhancing operational readiness for 2,000+ personnel.
- Prepared executive briefings and conducted detailed data analysis to inform senior leadership on strategic planning initiatives.
- Established standardized digital workflows, resulting in 66% efficiency improvement and enhanced reporting accuracy.
Operations Manager
UNITED STATES ARMY
Fort Hood, TX
04.2017 - 09.2018
- Maintained 90% or higher operational readiness throughout entire tenure as company commander by managing disciplined maintenance and adhering to the preventative maintenance and service schedule.
- Supported continuous process improvement and readiness initiatives, enhancing overall operational performance.
- Led 70-member combat unit during 9-month deployment to South Korea, ensuring zero loss of $70 million in assets.
Deputy Operations Manager
UNITED STATES ARMY
Fort Bliss, TX
05.2014 - 07.2015
- Improved operational readiness by supporting logistics, maintenance, and supply functions for 165-person company managing assets valued at $35 million.
- Enhanced leadership visibility by updating reporting systems for informed decision-making and effective performance tracking.
- Strengthened safety and accountability through implementation of risk management practices and oversight of training compliance.
Operations Supervisor
UNITED STATES ARMY
Fort Bliss, TX
08.2011 - 05.2014
- Supervised daily operations supporting Army unit readiness and mission tasks.
- Supported teams of 20 to 75 personnel across combat and logistics support units, managing $12 million in assets and overseeing operational training to enhance mission readiness.
- Implemented technology-based systems to strengthen readiness reporting and improve coordination across teams, facilitating timely decision-making.
- Coordinated training schedules, duty assignments, and personnel coverage for soldiers.
- Enforced Army safety standards, regulations, and standard operating procedures.
Education
Bachelor of Science - Athletic Training
NORWICH UNIVERSITY
Northfield05-2010
Skills
- Operations management
- Maintenance oversight
- Team leadership
- Performance monitoring
- Cross-functional teamwork
- Interpersonal communication
- Lean Six Sigma expertise
- Data analytics
- Communication
- Lean Six Sigma
- Employee development
- Data Analysis
Certification
Lean Six Sigma Green Belt 03/2022
Timeline
Area Manager II
Amazon
02.2026 - Current
Customer Success Manager
BECTON DICKINSON
09.2022 - 10.2025
Senior Operations Manager
UNITED STATES ARMY
10.2018 - 07.2022
Operations Manager
UNITED STATES ARMY
04.2017 - 09.2018
Deputy Operations Manager
UNITED STATES ARMY
05.2014 - 07.2015
Operations Supervisor
UNITED STATES ARMY
08.2011 - 05.2014
Bachelor of Science - Athletic Training
NORWICH UNIVERSITY