Trevion Chase
Plant City,FL
Summary
Detail-focused Assistant that brings a hands-on approach and amazing energy to meet project completion and continual adaptation. Reliable, quick-paced and team-oriented nature simplifies background operations. Focused comprehension to handle challenging work, and multi-task to meet concurrent deadlines and expectations.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Tampa, FL
06.2022 - Current
- Conferred with management and subordinates to resolve problems or complaints.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Assisted customers with product selection when needed.
- Assessed reports and adjusted workflows to realign with targets.
- Conducted weekly inventory of supplies, equipment, and food items.
- Upheld company standards and compliance requirements for operations.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Developed strategies for improving operational efficiency and customer service levels.
- Assigned tasks to team members based on their strengths and skill sets.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assisted upper management with daily operations to meet standards of service and quality.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Delegated tasks to employees and monitored activities and task completion.
- Provided feedback to employees regarding their performance in order to improve productivity.
Library Student Specialist
University of South Florida
Tampa, FL
08.2020 - 02.2024
- Balanced competing priorities through deliberate project and time management practices.
- Maintained positive working relationship with fellow staff and management.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Participated in ongoing training and compliance activities.
- Assisted in developing strategies to increase customer satisfaction levels.
- Developed and implemented specialized procedures for customer service operations.
- Provided technical support for customers in resolving complex issues.
- Implemented strategies to take advantage of new opportunities.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Created training materials for new hires on the company's procedures and policies.
- Exercised versatility in fast-paced, agile work environments.
- Employed refined project management skills for task completion.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Coordinated and managed various programs or projects to achieve established objectives.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
Education
Bachelor of Arts - Political Science
University of South Florida-Main Campus
Tampa, FL12-2024
High School Diploma -
Plant City High School
Plant City, FL05.2021
Skills
- Report Writing
- Office Administration
- Clerical Support
- Customer Service
- Advanced MS Office Suite Knowledge
- Project Management
- Professional Communication
- Mail Handling
- Spreadsheet Management
- Documentation and Recordkeeping
Timeline
Shift Supervisor
Starbucks
06.2022 - Current
Library Student Specialist
University of South Florida
08.2020 - 02.2024
Bachelor of Arts - Political Science
University of South Florida-Main Campus
High School Diploma -
Plant City High School
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