Trevoir Washington
IL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
Overview
4
4
years of professional experience
Work History
SENIOR ACCOUNT MANAGER
OneDigital
07.2022 - Current
- Demonstrate expertise in ascertaining, assessing, and advising clients on Medicare Health Insurance products.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Identify and contact new leads to generate additional business to meet sales goal.
- Provided extensive support in sales, technical and business areas to key accounts.
- Mentored junior account management professionals to develop skills and increase company revenue.
WORKFORCE DEVELOPMENT SPECIALIST
Unemployment Office Benefits Branch
10.2021 - 03.2022
- Examine and analyze critical problems between different databases and follow up to ensure remediation
- Deliver superior administrative support services to pandemic claimants including establishing claims, processing payment, conduct and review eligibility reviews, and wage audits
- Review and verify tax documents prior to data entry accurately and efficiently
- Manage client payments; process the proper documents for payment, review for eligibility for Pandemic Insurance claims, and contact claimants to resolve claim issues to determine the proper processing of claims
ADMINISTRATIVE ASSISTANT /CLAIMS PROCESSOR
Unemployment Office Benefits Branch
03.2020 - 09.2021
- Achieved measurable success in supporting unemployment insurance, pandemic claimants, and employers
- Conveyed information to applicants, claimants, and employers concerning their rights and responsibilities under provisions of the Wagner-Peyser Act and Unemployment Insurance laws and regulations
- Performed thorough eligibility reviews for claims; resolve various issues on claims
- Garnered, reviewed, and processed interstate claims, combined wages requests, and military wages
- Created detailed wage reconsideration for investigation by the Tax branch.
Education
Google IT Support Professional Certificate -
Coursera, Online
01.2022
ICPM Certified Supervisor Certificate -
Coursera, online
01.2022
Skills
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
- Sales expertise
Technical proficiency
Microsoft Office Suite, Software proficiency, Project Management, Google IT Support
Timeline
SENIOR ACCOUNT MANAGER
OneDigital
07.2022 - Current
WORKFORCE DEVELOPMENT SPECIALIST
Unemployment Office Benefits Branch
10.2021 - 03.2022
ADMINISTRATIVE ASSISTANT /CLAIMS PROCESSOR
Unemployment Office Benefits Branch
03.2020 - 09.2021
Google IT Support Professional Certificate -
Coursera, Online
ICPM Certified Supervisor Certificate -
Coursera, online
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