Trevon Cossey
Pearland,TX
Summary
Highly dedicated military veteran with years of experience with a proven track record of maintaining an alert and cautious, yet polite and respectful, demeanor in dealing with the general public. My experience has allowed me to effectively and efficiently conduct daily operations within my environment to communicate with people of various backgrounds, ages, cognitive levels and learning styles. My experience has provided me with a vast knowledge of workplace dynamics, as well as the policies and regulations required to effectively conduct a high level of support to senior and general mangers and military personnel.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Housekeeper
ATI
Houston, TX
03.2025 - 12.2025
- Maintained cleanliness and organization of assigned areas to ensure high standards of hygiene.
- Executed routine cleaning tasks using industry-standard equipment and eco-friendly products.
- Assisted in training new staff on cleaning protocols and safety procedures to enhance team performance.
- Developed efficient cleaning schedules that maximized productivity while meeting client expectations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
Shift Leader/Manager
Main Bird Hot Chicken
Pearland, TX
09.2024 - 02.2025
- Trained and supervised new employees on customer service training, including script recitation, conflict resolution, and data entry practices
- Managed the work of employees, increasing crew efficiency by 50%
- Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
- Developed a reputation for prompt, efficient service with a high level of accuracy, receiving top ratings
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Implemented inventory management procedures to optimize stock levels.
- Trained and mentored team members in customer service best practices.
- Supervised daily operations to ensure adherence to quality and safety standards.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
Manager
Little Caesars Pizza
Pearland, TX
02.2023 - 07.2024
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in crew satisfaction
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the store and equipment
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
Dasher
DoorDash
Pearland, TX
03.2022 - 11.2022
- Delivered food promptly to customers, ensuring high satisfaction and adherence to delivery protocols.
- Navigated routes efficiently using GPS technology, minimizing delays and enhancing service quality.
- Managed multiple deliveries simultaneously, prioritizing tasks to meet tight deadlines consistently.
- Communicated effectively with customers regarding order statuses and any potential issues encountered.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
Customer Service/Sales
Home Depot
Pearland, TX
04.2020 - 11.2021
- Operated POS cash register, handling an average of transactions daily, and counted the money in cash drawers to ensure accuracy
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Moved and cleaned store equipment and fixtures
- Performed inventory control to ensure accuracy of hardware, software, and security updates
Culinary Specialist
U.S. Navy
North Chicago, IL
09.2019 - 07.2020
- Operated and managed Navy high-volume dining facilities and staff; fed and accommodated over 600 Navy personnel
- Led and directed the culinary team to ensure excellent service was provided for military personnel
- Monitor and maintain a secure and safe environment on the ship's quarterdeck
- Conduct regular patrols and inspections of the quarterdeck to identify any potential safety hazards or security breaches
- Enforce all safety and security protocols, including access control and restricted areas
- Respond quickly and efficiently to any emergency situations that may arise on the quarterdeck
- Communicate effectively with other members of the watch team and report any incidents or abnormalities
- Maintain accurate logs and records of all activities and incidents on the quarterdeck
- Assist with the training and development of new watch members
- Uphold the values and regulations of the US Navy at all times
Crew Trainer
McDonald's Restaurant
Pearland, TX
04.2017 - 08.2018
- Trained new crew members on operational procedures and safety protocols
- Implemented effective training programs to enhance team performance
- Monitored daily operations to ensure consistency in service quality
- Mentored team members, fostering a collaborative work environment
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Reduced training time without compromising quality by optimizing training curriculum and delivery methods.
Sales Associate
Spirit Halloween Store
Pearland, TX
09.2016 - 11.2016
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained accurate inventory records, ensuring timely restocking of shelves.
- Developed strong product knowledge to provide tailored recommendations to customers.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Analyzed sales trends to inform inventory decisions and display placements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Pearland High School
Pearland, TXSkills
Utilized strong communication skills to enhance team interactions and project outcomes
Utilized advanced writing techniques to enhance clarity and engagement in various formats
Executed driving responsibilities to facilitate efficient logistics operations
Utilized comprehensive computer skills to support project execution and team collaboration
Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented feedback mechanisms to drive continuous improvement in service delivery
Implemented effective time management strategies to streamline workflow and meet deadlines
Utilized computer skills to enhance productivity and streamline workflows
Led cross-functional teams to execute projects from initiation to completion Oversaw project timelines and resource allocation to meet organizational objectives Cultivated a culture of accountability and continuous improvement among team members
Evaluated and analyzed documentation to maintain quality standards and support operational efficiency
Oversaw training sessions for teams on Microsoft Word functionalities Facilitated workshops to enhance document creation and collaboration skills Championed best practices for efficient use of software tools
Trained in the safe and effective use of small weapons, focusing on 9mm Beretta and pepper spray for personal defense
*Honorable Discharge
Honorably Discharged from the U.S. Navy
Certification
Forklift certification
Timeline
Housekeeper
ATI
03.2025 - 12.2025
Shift Leader/Manager
Main Bird Hot Chicken
09.2024 - 02.2025
Manager
Little Caesars Pizza
02.2023 - 07.2024
Dasher
DoorDash
03.2022 - 11.2022
Customer Service/Sales
Home Depot
04.2020 - 11.2021
Culinary Specialist
U.S. Navy
09.2019 - 07.2020
Crew Trainer
McDonald's Restaurant
04.2017 - 08.2018
Sales Associate
Spirit Halloween Store
09.2016 - 11.2016
High School Diploma -
Pearland High School