Trevon Hess
Kokomo,IN
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Hibbetts Sports. Expert in business development and staff leadership, I excel in operations oversight and employee mentoring. My analytical skills and adaptability have consistently improved service quality, positioning me as a dynamic asset to any team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Manager in Training
Hibbetts Sports
Kokomo, IN
11.2023 - Current
- Developed and implemented training plans for new employees.
- Conducted performance appraisals to monitor employee progress.
- Provided coaching and mentoring to team members on a regular basis.
- Implemented effective change management techniques when introducing new products or services.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Worked closely with customers to understand needs and resolve diverse issues.
- Learned company processes, procedures and employee role functions.
- Enhanced leadership abilities through training and hands-on task completion.
- Collaborated with sales and marketing teams to enhance product positioning and branding.
Associate
Meijer
Anderson, IN
06.2023 - 08.2023
- Greeted customers and provided excellent customer service.
- Assisted in product selection, offering advice on fit, style, color and fabric.
- Maintained a neat and organized sales floor.
- Restocked shelves with new merchandise as needed.
- Folded and hung clothing items according to store standards.
- Adhered to all safety policies and procedures while handling products.
- Performed inventory checks regularly to ensure accuracy of stock levels.
Associate
Walmart
Marion, IN
07.2022 - 12.2022
- Provided assistance with loading purchased items into customer vehicles.
- Organized shopping carts in designated areas for easy retrieval by customers.
- Assisted in the unloading of delivery trucks and stocking shelves with new merchandise.
- Gathered carts from parking lot and inside store for customer use.
- Organized carts in bay after returning from parking lot.
- Gathered and corralled shopping carts and helped guests carry larger items.
Education
Bachelor of Science - Marketing Management
Indiana University, Kokomo
Kokomo, IN06-2027
Skills
- Business development
- Technical skills
- Quality management
- Staff leadership
- Operations oversight
- Employee mentoring
- Marketing
- Staff training
- Schedule management
- Floor supervision
- Adaptability and flexibility
- Analytical skills
- Excellent communication
- Negotiation tactics
Certification
- certification in Google analytics
Affiliations
- Track
- In my sophomore year at Indiana University Kokomo, I became a track team leader.
- entrepreneurship club
Timeline
Manager in Training
Hibbetts Sports
11.2023 - Current
Associate
Meijer
06.2023 - 08.2023
Associate
Walmart
07.2022 - 12.2022
- certification in Google analytics
Bachelor of Science - Marketing Management
Indiana University, Kokomo
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