Trevon Madere
Newark,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Veterans Benefits Administration (VBASAC)
US Department of Veterans Affairs (CSU Sacramento)
07.2023 - Current
- Conducted thorough assessments of veterans' needs, allowing for targeted interventions and efficient resource allocation
- Improved veterans access to resources by assessing individual needs and developing tailored case management plans
- Verified & Processed Veteran Enrollment Certificates & Veteran Certifications of Eligibility
- Enhanced overall service quality for veteran clients through constant communication and timely follow-ups with external agencies
- Assisted veterans in obtaining necessary documents for benefits claims, leading to increased approval rates
- Provided comprehensive support to veterans during their transition from military to civilian life, resulting in successful reintegration
- Connected veterans with essential services such as healthcare, housing, and employment opportunities, improving their quality of life
- Educated veteran families about available resources, empowering them to make informed decisions regarding their loved ones' care
- Assisted Veterans in enrolling for classes and/or majors
Security Guard
US Department of Veterans Affairs
01.2023 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication
- Help create appointments for VA HR employees and sign them in as they enter
- Assisted in the development of comprehensive security plans for special events and occasions
- Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Host/Server
Daikon Korean BBQ
08.2022 - 01.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues
- Contributed to team success through effective communication and cooperation with coworkers and management
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Sales Manager
Boost Mobile
08.2019 - 03.2020
- Increased sales revenue by developing and implementing effective sales strategies
- Built long-lasting client relationships through excellent customer service and consistent followups
- Led a successful sales team by providing motivational coaching and performance-based incentives
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth
- Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals
- Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly
- Optimized territory management plans by analyzing data on customer demographics, preferences, and buying patterns
Education
Bachelor of Arts - Business Administration And Management
California State University, Sacramento
Sacramento, CA06-2027
High School Diploma -
Summit Preparatory Charter High School
Redwood City, CA06-2019
Skills
- Effective Communicator
- Conflict Resolver
- Team Collaborator
- Team Leadership
- Interpersonal Skills
- Computer Literacy
- Business Optimization
- Marketing and Selling
Timeline
Veterans Benefits Administration (VBASAC)
US Department of Veterans Affairs (CSU Sacramento)
07.2023 - Current
Security Guard
US Department of Veterans Affairs
01.2023 - 07.2023
Host/Server
Daikon Korean BBQ
08.2022 - 01.2023
Sales Manager
Boost Mobile
08.2019 - 03.2020
Bachelor of Arts - Business Administration And Management
California State University, Sacramento
High School Diploma -
Summit Preparatory Charter High School
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