Trevon Smith
Lafayette,LA
Summary
Dynamic sales and customer service professional with a proven track record at Teleperformance USA and AT&T. Excelled in building customer relationships, enhancing brand awareness, and driving sales through effective objection handling and persuasion techniques. Skilled in CRM and known for mentoring peers, significantly improving team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Teleperformance USA
11.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Customer Service Representative
AT&T
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Data Entry Clerk
Teleperformance USA
03.2020 - 06.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Carencro High School
Lafayette, LA05.2016
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Objection handling
- Sales strategies
- Persuasion techniques
- Sales training
- Performance tracking
- CRM proficiency
- Coaching and mentoring
Timeline
Sales Advisor
Teleperformance USA
11.2024 - Current
Customer Service Representative
AT&T
06.2023 - 11.2024
Data Entry Clerk
Teleperformance USA
03.2020 - 06.2023
High School Diploma -
Carencro High School
Similar Profiles
Brittany SimmonsBrittany Simmons
Operations Customer Expert I/Chat Support Representative at Teleperformance USAOperations Customer Expert I/Chat Support Representative at Teleperformance USA
Jaia WhittleseyJaia Whittlesey
Claims Technician at Teleperformance USAClaims Technician at Teleperformance USA
CHASSIDY JOHNSONCHASSIDY JOHNSON
Customer Service Specialist at Teleperformance USACustomer Service Specialist at Teleperformance USA