Trevor A. Brock
Cleveland,SC
Summary
Dynamic and results-oriented professional with a proven track record of securing a prestigious internship with the Walt Disney Company, followed by an invitation for additional guest service opportunities post-college program. Extensive experience as Guest Services Director at Asbury Hills Camp and Retreat Center, managing diverse responsibilities throughout year-round operations. Also served as Office Coordinator for The Cliff’s Real Estate, demonstrating strong organizational and multitasking skills. Committed to delivering exceptional service and fostering positive guest experiences in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Guest Services Director
Asbury Hills Camp & Retreat Center
01.2021 - Current
- Work with team members from all departments of Asbury Hills Camp & Retreat Center to provide excellent support in coordinating all aspects for retreats (August to May) and registrations for summer camp (May to August).
- Coordinate summer camp registrations with inquiry, booking, billing and communicating with interested persons.
- Coordinate aspects of retreat reservations from start to finish with inquiry, booking, billing, evaluations and communicating with interested persons as well as coordinating all hosts and certified recreation staff to carry out booked retreats.
- Responsible for $680,000 of yearly retreat income and corresponding budgets. Responsible for $40,000 in camp store sales and corresponding budgets. Responsible for all budget lines of Asbury Hills Camp & Retreat Center office supplies.
- Reliably answer the phones, carry out general public correspondence, and carry out all associated tasks.
JV Golf Coach
Riverside High School
01.2019 - Current
- Model good sportsmanship and maintains appropriate conduct towards student athletes, officials, spectators and fellow coaching staff.
- Coordinate golf matches within county system between the months of January and May.
- Successfully motivate student athletes to balance life, schooling and behavior on and off the course.
- Demonstrate an ability to maintain open, positive communication with coaching staff, student athletes, parents and other schools within the county system.
- Demonstrate a knowledge of high school golf techniques ranging from swing philosophies, course mapping and reading course terrain.
Retreat Host
Asbury Hills
08.2018 - 01.2021
- Cater to the needs of incoming retreat groups on a weekly basis.
- Remain in touch throughout duration of visit as well as planning for further returns.
- Facilitate all ropes certified recreation activities.
- Groups ranging in size from 20 to 280 guests.
Office Coordinator
The Cliff's Real Estate
10.2019 - 09.2020
- Acquire information of potential clients and pass on to the appropriate sales personnel.
- Coordinate online information to keep clients informed of current events in the community.
- Organize scheduling for tours, as well as monitor and accommodate changes.
- Keep office space clean and professionally presentable.
Monorail Pilot
Walt Disney Company
02.2017 - 08.2017
- Receive information regarding monorail or rail problems from dispatchers and from electronic monitoring devices.
- Inspect each car of monorail periodically during transit at monorail platforms.
- Dispatch monorail when every guest is loaded aboard safely.
Education
Historical Education
North Greenville University
Tigerville, SCMechanical Engineering
Auburn University At Montgomery
Montgomery, ALHigh School Diploma -
Riverside High School
Greer, SC05.2016
Skills
- Property management software
- Guest experience enhancement
- Customer booking management
- Event coordination expertise
- Facilitating group arrangements
- Meticulous attention to detail
- Team development
- Engaged listening
- Demonstrated professional conduct
Timeline
Guest Services Director
Asbury Hills Camp & Retreat Center
01.2021 - Current
Office Coordinator
The Cliff's Real Estate
10.2019 - 09.2020
JV Golf Coach
Riverside High School
01.2019 - Current
Retreat Host
Asbury Hills
08.2018 - 01.2021
Monorail Pilot
Walt Disney Company
02.2017 - 08.2017
Historical Education
North Greenville University
Mechanical Engineering
Auburn University At Montgomery
High School Diploma -
Riverside High School
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