Trevor Calder
Honolulu,HI
Summary
Seeking a full-time position in the hospitality industry where excellent leadership qualities and interpersonal skills will be utilized. Hard-working and responsible in every task and enthusiastic when it comes to facing new challenges. Always ready to help and learn. Possess a friendly and approachable personality and eager to work with others.
Overview
5
5
years of professional experience
Work History
Restaurant Busser
Doraku Honolulu - The Aoki Group
07.2024 - Current
- Proactively enhances guest experience by providing additional silverware, extra napkins, and promptly addressing spills to maintain a clean and welcoming environment.
- Improves customer satisfaction rates by effectively answering inquiries and resolving issues, ensuring a seamless customer experience while fostering loyalty.
- Collaborates effectively with team members by volunteering extra hours and assisting staff during unexpected high-volume periods, enhancing seating availability and optimizing food delivery efficiency to tables.
- Cultivates strong relationships with managers and colleagues to enhance team cohesion and a positive and productive work environment.
Certified Trainer
Olive Garden - Darden Restaurants
07.2021 - 06.2024
- Actively trained new employees covering all aspects of their position including food safety, guest service procedures, POS system usage, and company policies.
- Monitored new employees' performance during training and on the floor to ensure adherence to standards and consistency in delivering a high-quality guest experience
- Acted as a bridge between management and frontline staff during busy periods by overseeing operations, resolving issues, and ensuring smooth service flow.
Server
Olive Garden - Darden Restaurants
05.2021 - 06.2024
- Provided exceptional customer service by actively listening to patrons, offering tailored menu recommendations, accurately documenting orders, and promptly serving food, all contributing to a positive dining atmosphere.
- Improved guest satisfaction by expertly explaining menu items and proactively suggesting suitable options for individuals with food allergy concerns, ensuring their safety and overall enjoyment
- Leveraged communication and problem-solving skills to effectively address customer complaints and enhance customer satisfaction.
- Thrived in high-stress environments by consistently maintaining composure and delivering high-quality results, ensuring efficiency and productivity under pressure.
- Utilized the Point of Sale (POS) system to efficiently manage customer orders, process billing transactions, and coordinate complimentary items to enhance customer satisfaction.
To-Go Specialist
Olive Garden - Darden Restaurants
03.2020 - 06.2024
- Proficiently managed incoming to-go order phone calls, effectively communicating menu options and providing accurate delivery time estimates.
- Successfully increased drink, appetizer, entrée, and dessert orders by skillfully suggesting daily specials and popular menu items, enhancing customer experience.
- Processed transactions efficiently while ensuring accuracy and customer satisfaction.
Host
Olive Garden - Darden Restaurants
10.2019 - 06.2024
- Greeted customers with a warm and welcoming demeanor, ensuring a positive first impression and setting the tone for an enjoyable dining experience.
- Ensured optimal seating arrangements by considering guests' specific needs and maintaining seamless restaurant section rotation for balanced workload distribution among staff.
- Collaborated with servers, food runners, and bussers to maintain a clean and organized dining area, ensuring readiness for each guest.
Education
Associate of Arts - general education courses
San Diego Miramar College
San Diego, CA12-2023
Skills
- Guest relations management
- High volume dining
- Effective communication
- Teamwork
- Conflict Resolution
- Adaptability
- Customer satisfaction
- Multitasking
- POS system operation
- Positivity
- Empathy
Timeline
Restaurant Busser
Doraku Honolulu - The Aoki Group
07.2024 - Current
Certified Trainer
Olive Garden - Darden Restaurants
07.2021 - 06.2024
Server
Olive Garden - Darden Restaurants
05.2021 - 06.2024
To-Go Specialist
Olive Garden - Darden Restaurants
03.2020 - 06.2024
Host
Olive Garden - Darden Restaurants
10.2019 - 06.2024
Associate of Arts - general education courses
San Diego Miramar College
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