Summary
Overview
Work History
Education
Skills
Timeline
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Trevor Duran

Detroit,MI

Summary

Dynamic professional with a proven track record in relationship building and complex problem-solving, honed across roles at Rocket Mortgage and other leading companies. Excelled in enhancing customer experiences and operational efficiencies, leveraging excellent communication skills and teamwork. Achieved notable customer satisfaction and loyalty through strategic engagement and conflict resolution.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

10
10
years of professional experience

Work History

Sales Associate

CVS Pharmacy
08.2024 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Built relationships with customers to encourage repeat business.

Rideshare Driver

Lyft
04.2022 - Current
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Followed designated routes and schedules while operating vehicles.

Office Clerk

Body Zone
04.2022 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.

Executive Client Communication Specialist

Rocket Mortgaage
03.2018 - 04.2022
  • Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
  • Answered client queries and complaints to provide strong customer service.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Identified and resolved discrepancies and errors in customer accounts.

AT&T Brand Ambassador

Best Buy
11.2014 - 03.2018
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Communicated product information with confidence and educated consumers about company.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.

Education

High School Diploma -

Salem High School
Canton, MI
06-2014

Skills

  • Excellent people skills
  • Conflict resolution
  • Policy and procedure adherence
  • Time management
  • Verbal and written communication
  • Task prioritization
  • Relationship building
  • Complex Problem-solving
  • Teamwork and collaboration

Timeline

Sales Associate

CVS Pharmacy
08.2024 - Current

Rideshare Driver

Lyft
04.2022 - Current

Office Clerk

Body Zone
04.2022 - 08.2024

Executive Client Communication Specialist

Rocket Mortgaage
03.2018 - 04.2022

AT&T Brand Ambassador

Best Buy
11.2014 - 03.2018

High School Diploma -

Salem High School

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Trevor Duran