Trevor Graham
Mount Washington,KY
Summary
Resilient 911 Emergency Dispatcher recognized for high productivity and efficient task completion. Skilled in emergency response coordination, crisis communication, and information analysis. Excel in quick decision-making, effective communication, and empathy under pressure, ensuring swift and appropriate responses to emergency situations.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
Bullitt County Sheriffs Office
06.2025 - 03.2026
- Coordinated emergency response efforts by dispatching units to incidents and ensuring timely communication.
- Monitored radio communications and prioritized calls based on urgency and available resources.
- Utilized CAD system for logging incidents and tracking officer status throughout shifts.
- Mentored junior dispatchers in operational procedures and effective communication techniques.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Security Officer
Norton Healthcare
01.2024 - 06.2025
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Patrolled and monitored premises, ensuring the safety of staff and visitors.
- Maintained compliance with Taser and handcuff certifications and daily safety checks.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Internet Repair Specialist
Spectrum
01.2022 - 10.2022
- Troubleshot complex technical issues, identifying root causes and implementing effective solutions.
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Increased customer satisfaction by providing timely and efficient repairs on various electronic devices.
Sales/Marketing/Office Assistant
Montana Gardens/ Batavia Self storage/ Glacier Paving
01.2020 - 12.2020
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Associate - Business
Jefferson Community and Technical College
Louisville, KY05-2019
Bachelor's - Business marketing
Sullivan University
Louisville, KYSkills
- Complex Problem-solving
- Emergency response coordination
- Call prioritization
- Radio communication management
- Safety compliance
- Customer service excellence
- Attention to detail
- Situational awareness
- Critical thinking
- Problem-solving
- Computer skills
- Call management
Timeline
911 Emergency Dispatcher
Bullitt County Sheriffs Office
06.2025 - 03.2026
Security Officer
Norton Healthcare
01.2024 - 06.2025
Internet Repair Specialist
Spectrum
01.2022 - 10.2022
Sales/Marketing/Office Assistant
Montana Gardens/ Batavia Self storage/ Glacier Paving
01.2020 - 12.2020
Associate - Business
Jefferson Community and Technical College
Bachelor's - Business marketing
Sullivan University