Trevor Howe
Information Technology
Shiprock
Summary
Dynamic IT Technician with a proven track record at Shiprock Associated Schools, excelling in desktop technical support and user experience enhancement. Skilled in hardware installation and troubleshooting, I deliver exceptional customer service while optimizing network performance. My proactive approach ensures efficient problem resolution and fosters strong user relationships.
Overview
18
18
years of professional experience
Work History
IT Technician
Shiprock Associated Schools
08.2023 - Current
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and (HP & Canon).
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Gaming Agent
Navajo Nation Gaming
03.2016 - 07.2023
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Tailored communication strategies to different client segments, improving engagement.
Senior Police Officer
Shiprock Police Department
11.2007 - 03.2016
- Ensured public safety during high-profile events by coordinating security operations with multiple agencies.
- Performed undercover assignments to gain valuable intelligence on criminal activity leading to significant arrests or reduction in illegal activities.
- Served as a liaison between the department and various community groups, establishing strong partnerships that benefited both parties.
- Managed complex situations involving multi-agency coordination, ensuring smooth collaboration for optimal outcomes.
- Coordinated emergency response efforts during natural disasters or large-scale incidents, assisting affected communities with recovery efforts.
- Improved police-community relations by participating in outreach programs and public events, fostering trust and open communication.
Education
Bachelor of Science - Information And Communication Technology
New Mexico State University
Las Cruces, NM 05.2001 -
Associate of Applied Science - Information Technology
San Juan College
Farmington, NM 05.2001 -
High School Diploma -
Shiprock High School
Shiprock 05.2001 -
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Peripheral repair
Mobile device management
Disaster recovery
Microsoft windows and office
Desktop support
Multitasking
Customer service
User support
Timeline
IT Technician
Shiprock Associated Schools
08.2023 - Current
Gaming Agent
Navajo Nation Gaming
03.2016 - 07.2023
Senior Police Officer
Shiprock Police Department
11.2007 - 03.2016
Bachelor of Science - Information And Communication Technology
New Mexico State University
05.2001 -
Associate of Applied Science - Information Technology
San Juan College
05.2001 -
High School Diploma -
Shiprock High School
05.2001 -
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