Trevor Littrell
Orting
Summary
Results-driven retail and operations professional with extensive experience in automotive parts and store management. Skilled in training teams, streamlining workflows, and enhancing customer satisfaction while ensuring compliance with company policies. Proven ability to support sales initiatives and improve operational efficiency in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Store Manager
O’Reilly Auto Parts
Orting
10.2023 - Current
- Managed daily store operations, including sales performance, profitability, staffing, merchandising, inventory control, customer service, and store appearance.
- Supervised, trained, scheduled, and supported team members to ensure policy compliance, operational accuracy, and professional customer service.
- Supported sales growth by maintaining customer accounts, identifying customer needs, coordinating sales efforts, and promoting automotive parts, equipment, and services.
- Handled daily store accounting and administrative functions, including sales reports, bank deposits, cash drawers, charge accounts, timecards, and transaction accuracy.
- Implemented inventory adjustments, planogram updates, merchandising standards, loss prevention procedures, vehicle inspections, and maintenance reporting.
Assistant Store Manager
O’Reilly Auto Parts
Orting
10.2022 - 10.2023
- Supported the Store Manager in daily store operations, including sales performance, customer service, store appearance, staffing, merchandising, and operational efficiency.
- Led store team members in providing excellent service to retail and professional customers while reinforcing company customer service programs, sales standards, and service expectations.
- Assisted with team member coaching, training, goal setting, performance feedback, schedule compliance, and ongoing development to support productivity and customer satisfaction.
- Supported recruiting and hiring efforts by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management on team member selection.
- Processed and monitored buy online/ship to store orders, hub transfers, store-to-store transfers, DC add orders, special orders, and outside purchases to ensure timely fulfillment and customer communication.
- Oversaw retail returns, exchanges, warranties, core charges, refunds, invoicing, and merchandise staging to ensure accuracy, policy compliance, and a positive customer experience.
- Performed opening and closing procedures, including day-end processes, cash handling, deposit preparation, building security, alarm procedures, and delivery vehicle security.
- Delegated and completed merchandising, Image Maker, Zipline communication, store maintenance, equipment, signage, and operational tasks to maintain company standards.
Retail Service Specialist
O’Reilly Auto Parts
Graham
08.2021 - 10.2022
- Supported store leadership in daily retail operations, including sales, customer service, store appearance, merchandising, order processing, and policy compliance.
- Led store team members in providing excellent service to retail and professional customers while supporting company customer service programs and sales initiatives.
- Assisted with showroom customer service, telephone support, and customer communication to ensure prompt, professional, and accurate service.
- Processed buy online/ship to store orders, hub transfers, store-to-store transfers, DC add orders, special orders, and outside purchases according to company procedures.
- Handled customer returns, exchanges, refunds, warranties, core charges, and merchandise staging while maintaining transaction accuracy and a positive customer experience.
- Ensured merchandise was properly invoiced before leaving the store and supported accurate order fulfillment, documentation, and procedural compliance.
- Delegated and completed Zipline communications, Image Maker tasks, merchandising updates, and showroom responsibilities to maintain store standards.
- Performed opening and closing duties, including day-end procedures, cash handling, deposit preparation, building security, alarm procedures, and delivery vehicle security.
- Assumed shift management responsibilities in the absence of the Store Manager or Assistant Manager, ensuring team members followed schedules, timekeeping procedures, and company policies.
Parts Specialist
O’Reilly Auto Parts
Graham
08.2020 - 08.2021
- Provided friendly, professional customer service to retail, walk-in, phone, and professional customers by identifying needs, looking up automotive parts, quoting prices, and recommending related products.
- Assisted customers with merchandise selection, product questions, automotive parts lookup, Low Price Guarantee support, related selling, and in-store service requests.
- Maintained accurate cash drawer procedures, including processing cash, check, and credit card transactions, making change, securing funds, and following company cash handling policies.
- Processed customer returns, exchanges, credits, warranties, core merchandise, and customer complaints in a professional manner while following company policies and procedures.
- Supported daily store operations by completing Image Maker tasks, planogram updates, freight receiving, stocking, fronting and facing shelves, cleaning, and maintaining store appearance.
- Assisted with inventory-related tasks, including monthly stock adjustments, cycle counts, warranty returns, core returns, and preparing merchandise returns for shipment to the distribution center.
- Performed in-store customer services, including wiper installation, battery testing and charging, charging system testing, vehicle trouble code scanning, and headlight capsule replacement, as permitted by company policy and local regulations.
- Operated store equipment, including brake lathe and testing equipment, after completing required training and meeting company requirements.
- Supported store management and installer service specialists with assigned tasks, professional customer service needs, delivery support, and daily operational responsibilities.
In-Home Care Provider
DSHS/SEIU 775
Graham
01.2018 - 09.2020
- Provided in-home care and daily living support for a client through DSHS/SEIU 775, assisting with activities of daily living, personal care, household tasks, and overall client well-being.
- Assisted with activities of daily living, including mobility support, meal preparation, hygiene assistance, dressing support, medication reminders, and daily routine management.
- Maintained a safe, clean, and supportive home environment by assisting with light housekeeping, organization, laundry, errands, and basic household needs.
- Monitored client needs, changes in condition, safety concerns, and daily care requirements while communicating respectfully and professionally with the client and appropriate support contacts.
- Supported independence, dignity, comfort, and quality of life by providing compassionate, patient-centered care based on the client’s needs and preferences.
- Managed time-sensitive care responsibilities, daily routines, and assigned tasks with reliability, confidentiality, and attention to detail.
Ground Crew Worker
Wimbles Logging & Tree Service
Spanaway
05.2015 - 08.2016
- Assisted crew members with safe and efficient completion of tree service projects, including loading, moving, stacking, and clearing brush, branches, wood, and job-related materials.
- Supported daily logging and tree service operations by assisting with job site preparation, cleanup, organization, and general labor tasks.
- Maintained clean, organized work areas by removing debris and ensuring job sites were safe and presentable for ongoing operations.
- Supported equipment, tool, and vehicle readiness by loading, unloading, organizing, and securing supplies and materials for daily jobs.
- Collaborated with team members to efficiently complete tasks, streamline workflow, and uphold safe job site conditions.
- Followed supervisor instructions and safety procedures while working in outdoor environments.
- Demonstrated reliability, attention to detail, physical stamina, and strong work ethic while supporting tree service and logging operations.
Education
High School Diploma -
Bethel High School
Spanaway, WA06-2010
Skills
- Retail operations management
- Sales growth and account development
- Inventory control
- Loss prevention strategies
- Profitability optimization
- Team leadership
- Training and development
- Scheduling efficiency
- Safety compliance & policy adherence
- Automotive parts expertise
- Repair knowledge
- Cash handling
- Bank and safe deposits
- Adaptability
Expertise Skills
- Retail Store Operations Management
- Sales Growth & Customer Account Development
- Inventory Control, Loss Prevention & Store Profitability
- Team Leadership, Training & Scheduling
- Safety Awareness & Policy Compliance
- Automotive Parts & Repair Knowledge
Timeline
Store Manager
O’Reilly Auto Parts
10.2023 - Current
Assistant Store Manager
O’Reilly Auto Parts
10.2022 - 10.2023
Retail Service Specialist
O’Reilly Auto Parts
08.2021 - 10.2022
Parts Specialist
O’Reilly Auto Parts
08.2020 - 08.2021
In-Home Care Provider
DSHS/SEIU 775
01.2018 - 09.2020
Ground Crew Worker
Wimbles Logging & Tree Service
05.2015 - 08.2016
High School Diploma -
Bethel High School