Trevor Oldfield
Lincoln,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Service Manager
Hy-Vee
02.2024 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Frozen and Dairy Assistant Manager
Hy-Vee
03.2022 - 02.2024
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Developed strong vendor relationships to ensure reliable product supply and favorable pricing negotiations.
- Conducted regular performance evaluations of team members, providing constructive feedback for continuous improvement.
- Spearheaded initiatives focused on enhancing employee morale, reducing turnover rates within the department.
Online Shopping Assistant Manager
Hy-Vee
06.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Hy-Vee
12.2019 - 06.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Basketball Referee
YMCA
11.2017 - 03.2020
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
- Assisted in the development of young athletes to learn and grow in the game of basketball.
Cashier
Hy-Vee
10.2019 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
No Degree - Advertisement And Public Relations
University of Nebraska - Lincoln
Lincoln, NE05.2025
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Employee Training and Development
- Time Management
- Conflict Resolution
- Goal-Oriented
- Employee Supervision
Timeline
Service Manager
Hy-Vee
02.2024 - Current
Frozen and Dairy Assistant Manager
Hy-Vee
03.2022 - 02.2024
Online Shopping Assistant Manager
Hy-Vee
06.2020 - 03.2022
Customer Service Representative
Hy-Vee
12.2019 - 06.2020
Cashier
Hy-Vee
10.2019 - 12.2019
Basketball Referee
YMCA
11.2017 - 03.2020
No Degree - Advertisement And Public Relations
University of Nebraska - Lincoln
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