Trevor Proffit
New Kent,VA
Summary
Reliable and upbeat Brand Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product, payment processing, and maintaining professional relationships. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
9
9
years of professional experience
Work History
Brand Specialist
Audi Richmond
06.2021 - Current
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits.
- Conducted follow-up calls after each sale, ensuring customer satisfaction and addressing any unresolved issues.
- Developed and maintained courteous and effective working relationships.
- Increased repeat business by fostering a positive customer experience throughout the entire sales process.
- Contributed to dealership revenue growth by consistently meeting or exceeding monthly sales targets.
- Proven ability to learn quickly and adapt to new situations.
Lead Porter
Audi Richmond
01.2019 - 06.2021
- Coached team members in techniques necessary to complete job tasks.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted guests with transportation arrangements including hailing taxis or shuttles on their behalf when required.
- Participated in ongoing training programs offered by the dealership for personal growth and development within the role of Porter.
Customer Service Associate
Lowe's
01.2017 - 01.2019
- Selling and ordering product, stocking shelves.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Dishwasher/Host/Server
The Halligan Bar and Grill
01.2015 - 01.2017
Education
36 credits earned -
J Sargeant Reynolds Community College
01.2019
Advanced diploma -
Goochland High School
01.2017
Skills
- Negotiation Techniques
- Merchandise Recommendations
- Strong Communication Skills
- Reliable and Responsible
- Goal-Driven
- Brand ambassador
- Relationship Building
- Sales Presentations
Timeline
Brand Specialist
Audi Richmond
06.2021 - Current
Lead Porter
Audi Richmond
01.2019 - 06.2021
Customer Service Associate
Lowe's
01.2017 - 01.2019
Dishwasher/Host/Server
The Halligan Bar and Grill
01.2015 - 01.2017
36 credits earned -
J Sargeant Reynolds Community College
Advanced diploma -
Goochland High School
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