Trevor Strouse
Lawrence
Summary
Dynamic manager with a proven track record at Wendy's, excelling in customer service and quality assurance. Successfully implemented strategies that enhanced customer satisfaction and loyalty. Strong team leadership and conflict resolution skills, ensuring compliance with industry standards while fostering a positive work environment. Committed to delivering exceptional experiences, while demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wendy's
Lawrence, KS
02.2026 - Current
- Led daily operations to ensure efficient service and adherence to company standards.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Developed training programs for new staff, enhancing team performance and service quality.
- Implemented customer feedback systems to improve satisfaction and retention rates.
- Oversaw compliance with health regulations, ensuring safe food handling practices throughout the restaurant.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Manager
Wendy's
Lawrence, KS
02.2025 - 02.2026
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Ensured compliance with regulatory requirements and industry standards.
Crew Member
Wendy's
Lawrence, KS
08.2024 - 01.2025
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Crew Member
Wendys
Clay Center, Kansas
07.2022 - 08.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Internship
Wendys
Clay Center, Kansas
07.2023 - 04.2024
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
Teacher's Aid
Clay Center Community High School
Clay Center, Kansas
07.2023 - 04.2024
- Helped students master assignments and reinforced learning concepts presented by teachers.
- Instructed and monitored students in use and care of equipment and materials.
- Graded assignments and tests and documented results into filing systems.
Carhop
Sonic
Clay Center, Kansas
05.2021 - 06.2022
- Operated cash register accurately and efficiently to process customer payments.
- Restocked supplies such as cups, napkins, straws, condiments. throughout shift.
- Adhered to company policies regarding dress code, attendance requirements, break times.
Server
Viva La Fiesta
Clay Center, Kansas
12.2020 - 05.2021
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
Education
Some College (No Degree) - Finance
University of Kansas
Lawrence, KS05-2028
High School Diploma -
Clay Center Community High School
Clay Center, Kansas05-2024
Skills
- Customer service
- Quality assurance
- Inventory management
- Team leadership
- Conflict resolution
- Time management
- Staff management
- Inventory control
- Staff development
- Food safety and sanitation
- Training and development background
- Employee scheduling
Certification
- ServSafe Certification 5/6/2025
Timeline
Assistant General Manager
Wendy's
02.2026 - Current
Manager
Wendy's
02.2025 - 02.2026
Crew Member
Wendy's
08.2024 - 01.2025
Internship
Wendys
07.2023 - 04.2024
Teacher's Aid
Clay Center Community High School
07.2023 - 04.2024
Crew Member
Wendys
07.2022 - 08.2024
Carhop
Sonic
05.2021 - 06.2022
Server
Viva La Fiesta
12.2020 - 05.2021
Some College (No Degree) - Finance
University of Kansas
High School Diploma -
Clay Center Community High School