Trevor Thatcher
Sunbury
Summary
Dynamic professional with a proven track record at Driven Brands, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective complaint resolution and fostering strong staff relationships. Skilled in money handling and multitasking, consistently ensuring operational excellence and a welcoming environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Driven Brands
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Security Officer
Inter-Con Security Systems Inc.
06.2021 - 07.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Server
Donatos Pizzeria
03.2019 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Big Walnut
Sunbury, OH05-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff supervision
- Customer rapport
- Multitasking and organization
Timeline
Assistant Manager
Driven Brands
07.2022 - Current
Security Officer
Inter-Con Security Systems Inc.
06.2021 - 07.2022
Server
Donatos Pizzeria
03.2019 - 06.2021
High School Diploma -
Big Walnut
Similar Profiles
Henoss KifletsionHenoss Kifletsion
Sales Associate at Driven BrandsSales Associate at Driven Brands
Kayla Valdovinos RojoKayla Valdovinos Rojo
Car Wash Team Lead at Driven BrandsCar Wash Team Lead at Driven Brands
Patricia MunozPatricia Munoz
Customer Service Representative at Driven BrandsCustomer Service Representative at Driven Brands