TREVOR WILSON

Eugene,Oregon

Summary

Sales professional with extensive experience in managing customer relationships and sales processes. Demonstrated success in operating a six-figure personal services business, optimizing service delivery, and enhancing client retention. Proficient in aligning offerings with customer needs to drive satisfaction and loyalty.

Overview

years of professional experience

Work History

Barber / Business Owner

Self Employed

Eugene, Oregon

04.2022 - Current

Built and operate a six-figure personal service business, developing a loyal clientele of approximately 35-45 customers per week through networking, social media marketing, referrals, and relationship building.
Managed complete customer sales cycle, including prospecting, acquisition, relationship management, scheduling, service delivery, follow-up, and retention, leading to sustained business growth.
Generate an average $60 customer ticket while maintaining a high volume of recurring clients and consistently delivering a personalized customer experience.
Generated additional revenue through product sales and personalized recommendations, aligning offerings with customer needs to enhance satisfaction and loyalty.
Developed and maintained personal brand via social media, online marketing, networking, and word-of-mouth referrals, increasing visibility and attracting new clientele.
Independently manage business operations including customer communications, scheduling, marketing, sales, inventory, and financial responsibilities.

General Manager

VersionEx / VX Motors

05.2020 - 04.2022

Managed day-to-day operations of a specialty automotive business offering window tint, vinyl wraps, PPF, ceramic coating, detailing, and collision/body repair.
Managed customer relationships throughout the sales and service process, providing project updates, setting expectations, resolving issues, and ensuring vehicles remained on schedule.
Coordinated shop scheduling and workflow across multiple departments to ensure timely project completion and optimize resource allocation.
Managed parts and material purchasing, inventory levels, and vendor relationships to align with project needs and control operating costs.
Monitored project profitability and margins, analyzing costs and pricing to safeguard overall business profitability.
Worked directly with customers to identify vehicles that fit their needs and budget, negotiate purchase terms, and facilitate transactions.
Coordinated the vehicle financing process, acting as the primary point of contact with banks and financial institutions and managing required documentation.

Sales Representative

Kendall Toyota

07.2019 - 05.2020

Managed the customer sales process from initial contact and vehicle presentation through negotiation and delivery.
Negotiated vehicle pricing and worked to structure deals that met customer needs while supporting dealership profitability.
Consulted with customers to identify vehicle needs, preferences, and budgets and recommended vehicles based on their individual requirements.
Conducted vehicle demonstrations and communicated features, benefits, pricing, and available options to prospective customers.
Followed up with prospects and customers to answer questions, address concerns, overcome objections, and move opportunities toward closing.
Built customer relationships through consistent communication, follow-up, and personalized service.
Worked in a fast-paced, performance-driven sales environment requiring strong prospecting, communication, product knowledge, negotiation, and closing skills.

Barista

Dutch Bros Coffee

06.2018 - 07.2019

Delivered high-volume customer service, ensuring positive and engaging customer experiences.
Built rapport with customers through personalized interactions and effective communication to enhance satisfaction.
Recommended products and menu options tailored to customer preferences, increasing customer satisfaction and sales.
Worked effectively in a fast-paced team environment while maintaining accuracy, efficiency, and attention to detail.

Education

Degree in Hair Design -

Northwest College Of Beauty

Springfield, OR

High School Diploma -

Skills

Account Management
Client Consultations
Customer engagement
Prospecting
Negotiation

Closing
Service delivery
Customer Retention
Personalized Recommendations
Service Pricing Strategy

Timeline