Trey McCorkle
Kannapolis,NC
Summary
Customer friendly individual looking to learn a trade in order to seek and maintain full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Sales Representative
HomeSense
09.2023 - Current
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Electrical Control Department
American Truetzschler
06.2023 - 07.2023
- Enhanced system efficiency by designing and implementing electrical control systems for industrial applications.
- Optimized machine performance through the development of PLC programs and HMI interfaces.
- Improved equipment reliability with thorough troubleshooting of electrical control issues.
- Streamlined operations by integrating automation solutions into manufacturing processes.
Medical Supply Handler
Lightning X Products
04.2022 - 05.2023
- Improved package handling efficiency by implementing proper lifting techniques and using equipment effectively.
- Reduced damaged goods by employing safe packaging methods and materials.
- Enhanced customer satisfaction through timely delivery of packages and accurate tracking information updates.
Deli Clerk
Food Lion
01.2022 - 04.2022
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Delivery Driver
Amazon
10.2021 - 01.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Warehouse Worker
FedEx
05.2020 - 10.2021
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Restaurant Team Member
Jersey Mikes
09.2018 - 05.2020
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Northwest Cabarrus High School
Concord, NC05.2018
Skills
- Customer Complaint Resolution
- Incoming Call Management
- Sales techniques
- Customer Needs Assessment
- Persuasion techniques
- Upselling
- Customer Education
- Upselling strategies
- Complaint Handling
Timeline
Customer Service Sales Representative
HomeSense
09.2023 - Current
Electrical Control Department
American Truetzschler
06.2023 - 07.2023
Medical Supply Handler
Lightning X Products
04.2022 - 05.2023
Deli Clerk
Food Lion
01.2022 - 04.2022
Delivery Driver
Amazon
10.2021 - 01.2022
Warehouse Worker
FedEx
05.2020 - 10.2021
Restaurant Team Member
Jersey Mikes
09.2018 - 05.2020
High School Diploma -
Northwest Cabarrus High School
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