Trey M. Flanagan

Directed daily operations to ensure efficient restaurant performance and customer satisfaction. Managed staff schedules, optimizing labor costs while maintaining service quality. Implemented training programs enhancing team productivity and service standards. Oversaw compliance with health and safety regulations, maintaining high sanitation standards. Fostered a positive work environment by promoting teamwork and addressing employee concerns promptly. Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations. Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons. Led cross-functional teams to enhance operational efficiency and achieve strategic goals. Developed and implemented comprehensive business strategies to drive growth and profitability. Trained and mentored staff on food preparation techniques and customer service standards. Streamlined daily operations to enhance efficiency and reduce lead times.

Maintained a clean and organized workspace, promoting a welcoming environment for customers. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Met customer service goals and exceeded customer expectations. Counted money in drawers at beginning and end of each shift. Utilized POS system to handle customer cash and credit card transactions. Demonstrated versatility by cross-training in various departments throughout the store when required.

Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience. Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies. Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization. Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Maintained clean and orderly work station. Checked customer identification for alcohol, cigarette, and lottery sales. Pumped gas for guests and took payments. Developed rapport with regular customers through friendly interactions during repeat visits, contributing to a welcoming atmosphere at the station.