Trey Pigford
Baton Rouge,LA
Summary
Driven professional with a proven track record at Paychex Inc, enhancing customer satisfaction through exceptional service and efficient problem solving. Skilled in data entry and maintaining composure under pressure, I excel in fast-paced environments, consistently meeting and surpassing service level agreements with a blend of patience and active listening.
Overview
3
3
years of professional experience
Work History
Dedicated Service Representative
Paychex Inc
04.2022 - 09.2024
- Enhanced customer experience by consistently delivering prompt, courteous, and professional service.
- Delivered quality service to Paychex clients via phone, email, chat, and other avenues.
- Assisted with processing payroll and training clients how to use the online flex system.
- Followed up on outstanding items to issue completion in compliance with established Service Level Agreements.
- Documented all interactions with Finesse
Rapid Response Specialist
Paychex Inc
04.2022 - 08.2023
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolutions.
- Processed client's payrolls.
- Documented all calls and email interactions.
Customer Service Representative
Duramed
05.2021 - 04.2022
- Answering the phones, verifying Health insurance, setting up deliveries for patients to receive Durable medical equipment, and notating all conversations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Multi-tasked processing paperwork, answering phone calls and setting up deliveries.
- Coordinating deliveries with hospital staff and resolving paperwork issues with case managers.
Education
High School Diploma -
Oak Forest Academy
Amite, LA05.2016
Skills
- Strong Work Ethic
- Patience and composure
- Customer Service
- Active Listening
- Call center experience
- Data Entry
- Documentation
- Scheduling
- De-Escalation Techniques
- Filing
Timeline
Dedicated Service Representative
Paychex Inc
04.2022 - 09.2024
Rapid Response Specialist
Paychex Inc
04.2022 - 08.2023
Customer Service Representative
Duramed
05.2021 - 04.2022
High School Diploma -
Oak Forest Academy
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