Summary
Overview
Work History
Education
Skills
Roller Skating, Outside activities with family or friends
Work Availability
Interests
Timeline
Generic

Trey Roberts

Raleigh,NC

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs, and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Associate position. Ready to help the team achieve company goals.

Overview

2
2
years of professional experience

Work History

Associate

United Skates Documentary
07.2022 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Provided product price information to customers.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.

Customer Service Representative

FinishMaster Automotive & Industrial Paint
11.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Deliver product to customers and take pictures of the things they would need new supplies for.
  • Take customer new order or bring back the items they didn’t need or needed to replace.

Education

GED -

Heritage High School
Wake Forest, NC
06.2022

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer Engagement
  • Leadership Qualities
  • Workplace Safety
  • Complex Problem-Solving
  • Courteous and Professional
  • Flexible Schedule
  • New Hire Training
  • Performance Improvement

Roller Skating, Outside activities with family or friends

I started roller skating at the level I am now last year around July. It was something that helped me relieve stress and just be free and relive everything that would be on my mind. As I got better and learned new tricks or just bettered what I already knew, it helped me help other people who fell in love with skating as well. And seeing people get happy that they learned how to backward skate or learned how to turn around or even spin gave me joy and made me happy so I continued to do it.

As far as the outside activities with family or friends, I'm a very adventurous person so I am always willing to try a new activity or go outside and just explore what nature has to offer. So there are no specifics to that as long as I can be me and just enjoy the time we are having and the time that we have.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Interests

History

Outdoors

Cars

Timeline

Customer Service Representative

FinishMaster Automotive & Industrial Paint
11.2023 - 03.2024

Associate

United Skates Documentary
07.2022 - Current

GED -

Heritage High School
Trey Roberts