LOYD MILLER
Service Manager
Independence,MO
Work Preference
Summary
Exceptional restaurant manager with years of experience leading all aspects of the business. Excellent time management skills with a proven record of profitability and exceeding sales goals. Highly organized and committed to customer service and quality service. Serv Safe Certified and excel at training
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
29
29
years of professional experience
Work History
Service Manager
Perkins Restaurants & Bakery
10.2021 - Current
- Achieved and maintained high employee retention rates by implementing a customer service policy of ‘the customer is always right’
- Fostered a system of in-store food safety, promoting healthy eating habits by implementing a food and beverage policy that allowed customers to sample menu items
- Acted as a liaison between management and employees to ensure high performance standards for employees
- Developed a new training program that ensured employee retention giving employees the best chance to thrive
- Trained at every position
- Thrive in high pace stressful situations
Nurse
Truman Medical Center Hospital Hill
10.2001 - 10.2021
- Retired at 43 to work at Perkins
YN3 (SS)
United States Navy, USN
08.1996 - 10.2001
- Warfare qualified Submariner twice decorated and recognized for performance that brought honor to myself and Navy
Education
High School Diploma -
Kingsville R1
Kingsville, MO01.1970
Skills
- Leadership
- Analysis Skills
- Computer Literacy
- Computer Skills
- Mentoring
- Communication Skills
- Time management
- Guest services
- Customer literacy
- Customer service
- Training & Development
- Serv safe
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Positive attitude
- Goal oriented
- Conflict resolution
- Employee relations
- Trustworthy and honest
- Quality assurance
- Documentation and reporting
- Office administration
- Service scheduling
- Operational efficiency
- New employee hiring
- Service quality management
- Staff management
Timeline
Service Manager
Perkins Restaurants & Bakery
10.2021 - Current
Nurse
Truman Medical Center Hospital Hill
10.2001 - 10.2021
YN3 (SS)
United States Navy, USN
08.1996 - 10.2001
High School Diploma -
Kingsville R1