Trezella Goodin
Hamtramck
Summary
Dynamic professional with demonstrated customer service excellence. Skilled in managing client communications and executing eligibility assessments. Committed to enhancing client satisfaction through effective problem-solving and attention to detail.
Overview
2024
2024
years of professional experience
Work History
Sales & Program Specialist II
Detroit Land Bank Authority
Detroit
08.2022 - 05.2023
- Executed eligibility assessments utilizing TLO, Wayne County tax records, and Detroit Blight Database for Land Bank initiatives.
Interacted with clients to perform welcome walls while addressing inquiries related to Sales and Programs properties.
Handled customer communications through face-to-face meetings, phone calls, emails, and DLBA interface.
Maintained adherence to DLBA procedures and program guidelines for client eligibility.
Client Service Representative III
Detroit Land Bank Authority
Detroit
2016 - 08.2022
- Responded promptly to customer inquiries, clarifying information needs efficiently.
Managed customer complaints, directing unresolved issues to appropriate resources.
Utilized Salesforce Database for accurate logging of inquiries and complaints.
Interacted with customers face-to-face, virtually, and via telephone regarding Detroit Land Bank services.
Guided customers in creating online accounts and navigating DLBA website effectively.
Processed payments and accurately entered payment details into the system.
Coordinated with financial institutions to execute fund release requests in a timely manner.
Administrative Assistant
Detroit Land Bank Authority
Detroit
07.2014 - 04.2016
- Organized and correlated court documentation for complaint service of process.
Copied and filed legal documents to ensure accessibility.
Processed return of service cards to maintain accurate records.
Maintained filing system for efficient retrieval of documents.
Typed correspondences to support communication efforts.
Education
Associate - General Studies
Wayne County Community College
Detroit, MI05-2023
Skills
- Eligibility assessments
- Database management
- Customer communication
- Program compliance
- Salesforce management
- Client relationship management
Timeline
Sales & Program Specialist II
Detroit Land Bank Authority
08.2022 - 05.2023
Administrative Assistant
Detroit Land Bank Authority
07.2014 - 04.2016
Client Service Representative III
Detroit Land Bank Authority
2016 - 08.2022
Associate - General Studies
Wayne County Community College