Teresa Johnson
Arkansas Department of Human Services
Little Rock,AR
13
years of professional experience
Detail-oriented Program Eligibility Specialist experienced in enhancing application processing efficiency and client satisfaction. Achieved improvements through effective documentation and problem-solving, while successfully determining eligibility and resolving complex cases. Focused on developing and implementing strategies that maximize client services and benefits.
Detail-oriented professional with expertise in data entry and customer service. Proven ability to enhance application processing efficiency and improve client satisfaction through effective communication and problem-solving.
Work History
Program Eligibility Specialist
10 Years 2 Months- Managed application processing for benefits, improving efficiency and reducing backlog through streamlined workflows.
- Leveraged strong analytical skills to identify patterns in applicant data that may indicate potential fraud or abuse within the program system.
- Maintained up-to-date knowledge of program policies and regulations, providing accurate guidance to both clients and colleagues.
- Collaborated with team members to develop and refine procedures, optimizing the overall effectiveness of the eligibility process.
- Improved client satisfaction through clear communication of eligibility requirements and diligent follow-up on requests.
- Advised clients on steps to take in order to maintain or regain program eligibility, fostering long-term success and benefits for those served.
- Ensured accuracy in data entry through meticulous attention to detail when inputting client information into electronic systems.
Local Office Administrative Assistant
12 Years 5 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Bachelor of Science - Criminal Justice
Skills
Data entry
Documentation and reporting
Application review
Microsoft Office Suite
Problem-solving
Attention to detail
Customer service
Teamwork
Eligibility assessments
Confidentiality
Timeline
Program Eligibility Specialist
Arkansas Department of Human Services
06.2016 - CurrentRead More
Local Office Administrative Assistant
Arkansas Department of Human Services
01.2014 - 06.2026Read More
University of Phoenix
Bachelor of Science from Criminal Justice
Read More