Trezure Brooks
Arlington
Summary
Proven track record in enhancing customer service and claims management at companies like Optum, leveraging strong Microsoft proficiency and exceptional team collaboration skills. Achieved significant improvements in process efficiency and customer satisfaction, demonstrating a commitment to excellence and a keen ability to adapt to new technologies and methodologies.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Optum
03.2024 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Claims Representative
Sagility
07.2023 - 03.2024
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Maintained detailed records of all communication with customers, claimants, providers, and internal departments.
- Utilized claims management software to track claims progress and maintain organized documentation.
Customer Service Representative
Connexus Technology
05.2022 - 06.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Updated system with order specifics and customer details, preferences, and billing information.
- Provided guidance and advice to clients on how to maintain good credit scores in the future.
- Educated clients on best practices for maintaining a healthy credit score moving forward.
Cashier
RaceTrac
05.2021 - 04.2022
- Adhered to social distancing protocols and wore mask or face shield.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Collections Agent
CMI Group
08.2019 - 03.2021
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Analyzed customer data to identify potential areas of improvement within the collections department.
- Participated in training sessions related to new technologies used by the company's collections department.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
Education
Business And Management
Innovation Design Entrepreneurship Academy
Dallas, TXSkills
- Complaint resolution
- Scheduling
- Account updating
- Project management
- Community volunteering
- Job shadowing
- Microsoft proficiency
- Team collaboration
- Computer skills
- MS office
Timeline
Customer Service Representative
Optum
03.2024 - Current
Claims Representative
Sagility
07.2023 - 03.2024
Customer Service Representative
Connexus Technology
05.2022 - 06.2023
Cashier
RaceTrac
05.2021 - 04.2022
Collections Agent
CMI Group
08.2019 - 03.2021
Business And Management
Innovation Design Entrepreneurship Academy