Tri Duong
San Diego,CA
Summary
Client-focused professional with experience delivering friendly, accurate, and efficient service in fast-paced environments. Proven ability to build trusted relationships, handle cash transactions, resolve client needs, and educate customers on products and digital tools. Detail-oriented, tech-savvy, and committed to creating welcoming experiences while following policies and procedures.
Overview
3
3
years of professional experience
Work History
Barista
The Alley
San Diego, California
01.2025 - 12.2025
- Delivered attentive, friendly service to over 100 customers per shift, creating a welcoming environment.
- Handled cash and card transactions accurately, following policies and procedures.
- Built trusted customer relationships through active listening and product recommendations.
- Managed peak-hour traffic and resolved customer concerns professionally.
- Collaborated with team members to ensure smooth daily operations.
Cybersecurity Intern
H.U.G Reading Program
Tampa, Florida
08.2024 - 12.2024
- Investigated and resolved 30+ operational verification cases, coordinating across systems to ensure accuracy and compliance.
- Documented 4+ security and operations policies, improving audit readiness and regulatory compliance.
- Partnered cross-functionally to triage issues and resolve access problems, improving operational response time.
- Conducted weekly audits of 15 or more active sessions, and delivered staff training, reducing operational errors by 20%.
Data Analyst Intern
Lien Hua Limited Company
Soc Trang, Vietnam
05.2023 - 08.2023
- Collected, cleaned, and validated large operational datasets using SQL and Excel, reducing reporting discrepancies by 40%.
- Performed exploratory data analysis to identify trends in customer behavior and operational performance.
- Designed and maintained Tableau dashboards and KPI reports aligned with business objectives.
- Automated recurring reports reduce manual reporting time by 60%.
- Worked directly with business stakeholders to gather requirements and deliver data-driven insights.
Education
Bachelor of Science - Computer Information Systems
Arizona State University
Tempe, AZ12-2024
Associate of Arts - Management Information Systems
Green River College
Auburn, WA03-2022
Skills
- Customer Service
- Client Relationship Building
- Cash Handling
- Transaction Accuracy
- Client Engagement
- Issue Resolution
- Queue & Time Management
- Digital Banking Support
- Team Collaboration
- Compliance Awareness
- POS Systems
- Digital & Mobile Applications
- Microsoft Excel
- Comfortable learning new systems, tools, and procedures quickly
Timeline
Barista
The Alley
01.2025 - 12.2025
Cybersecurity Intern
H.U.G Reading Program
08.2024 - 12.2024
Data Analyst Intern
Lien Hua Limited Company
05.2023 - 08.2023
Bachelor of Science - Computer Information Systems
Arizona State University
Associate of Arts - Management Information Systems
Green River College