Tria Taylor
Customer Service Representative
Baltimore,MD
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Patient Care Advocate
Broadpath Healthcare Solutions
Tucson, AZ
10.2022 - 04.2023
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Call Center Agent
CMD Outsourcing Solutions
Hunt Valley, MD
05.2022 - 08.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls to answer questions.
Call Center Agent
Abacus Staffing
Baltimore, MD
11.2021 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
Customer Service Representative
Prometric
Nottingham, MD
12.2020 - 10.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Driver
Hertz Global Holdings
Glen Burnie, MD
02.2020 - 11.2020
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Followed all relevant traffic laws and safety regulations.
- Drove safely in various weather and road conditions to avoid accidents.
Cashier
Sam's Club
Rosedale, MD
07.2019 - 11.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
One on One Aide
The Regeneration Project
Baltimore, MD
08.2018 - 06.2019
- Provided instructional support to student under direct supervision of the teacher.
- Assisted with classroom management such as organizing instructional and other material
- Assisted in implementation of assigned students' IEP and behaviorial intervention plan
Paratransit Driver
Nissi Group
Baltimore, MD
09.2017 - 06.2018
- Accepted and processed fares.
- Operated company vehicle designed with wheelchair lift and seats to safely transport passengers with physical, emotional, or developmental disabilities in a safe and courteous manner.
- Upheld all standards required by the Americans with Disabilities Act.
- Performed regular pre-trip inspections on all vehicles.
Call Center Agent
H&S Bakery
Baltimore, MD
04.2016 - 02.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Telemarketer
Easy Rest Adjustable Beds
Dundalk, MD
05.2015 - 06.2015
- Completed daily cold calling and outreach to build sales pipeline.
Seasonal Fufillment Associate
Amazon
Dundalk, MD
11.2014 - 12.2014
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
Target
Baltimore, MD
04.2014 - 11.2014
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Woodlawn Senior High School
Woodlawn, MD 09.1989 - 06.1993
Skills
Documentation and reporting
Written and oral communication
Keyboarding
Call center operations
Professional telephone demeanor
Complaint resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If one is lucky, a solitary fantasy can totally transform one million realities.
Maya Angelou
Timeline
Patient Care Advocate
Broadpath Healthcare Solutions
10.2022 - 04.2023
Call Center Agent
CMD Outsourcing Solutions
05.2022 - 08.2022
Call Center Agent
Abacus Staffing
11.2021 - 05.2022
Customer Service Representative
Prometric
12.2020 - 10.2021
Driver
Hertz Global Holdings
02.2020 - 11.2020
Cashier
Sam's Club
07.2019 - 11.2019
One on One Aide
The Regeneration Project
08.2018 - 06.2019
Paratransit Driver
Nissi Group
09.2017 - 06.2018
Call Center Agent
H&S Bakery
04.2016 - 02.2017
Telemarketer
Easy Rest Adjustable Beds
05.2015 - 06.2015
Seasonal Fufillment Associate
Amazon
11.2014 - 12.2014
Cashier
Target
04.2014 - 11.2014
High School Diploma -
Woodlawn Senior High School
09.1989 - 06.1993