Zaida Larson
Melbourne,FL
Summary
Dedicated professional with background in high-pressure medical environments, seeking to transition into new field. Developed expertise in patient care and medical data collection within clinical setting. Looking to bring these transferrable skills to new industry, focusing on accuracy and empathy to make meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
Self Employed Services
Melbourne, FL
01.2026 - Current
- Advocated for patients' healthcare needs through personalized communication and support.
- Coordinated appointment schedules, ensuring timely access to medical services for clients.
- Educated patients on health insurance benefits, maximizing their coverage options and minimizing costs.
- Resolved patient inquiries and concerns effectively, enhancing overall satisfaction with care services.
- Collaborated with healthcare providers to streamline patient care processes and improve service delivery.
- Resolved problems with communication and billing to foster seamless services.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
Customer Care Associate
Health First Health Plans
Rockledge, FL
06.2025 - 06.2026
- Resolved customer inquiries and concerns via phone, email, and chat in a timely manner.
- Collaborated with cross-functional teams to enhance service delivery processes and improve customer satisfaction.
- Provided accurate information regarding health plans and services, ensuring compliance with regulatory standards.
- Utilized CRM software to track customer interactions and maintain detailed records for follow-up actions.
Lead Server
IHOP
Melbourne, FL
11.2024 - 06.2025
- Delivered high-level customer service in a fast-paced environment, managing multiple priorities.
- Resolved customer concerns efficiently, maintaining satisfaction and repeat business.
- Strengthened communication and problem-solving skills applicable to client-facing advocacy roles.
- Supervised daily operations to ensure optimal service quality and customer satisfaction.
Cleaning Team Lead
Ichiban Cleaning Services
Viera, FL
07.2024 - 12.2024
- Maintained compliance with health and safety standards, reinforcing attention to detail.
- Managed client expectations and ensured satisfaction through consistent service quality.
- Maintained over 25 buildings with excellent attention to detail.
Lead Server/Bartender
Island Waterfront Bar and Grill
Merritt Island, FL
02.2022 - 08.2023
- Managed high-pressure situations while maintaining professionalism and accuracy.
- Managed client expectations and ensured satisfaction through consistent service quality.
Education
Bachelors of Science - Allied Health Management
Northbridge University
Orlando, FL10-2026
Skills
- ICD-10-CM, CPT, and HCPCS Coding Principles
- Medical Documentation
- Healthcare Claims Analysis
- Coding Compliance and Accuracy
- Insurance Authorization and Appeals
- Regulatory Compliance
- EMR/EHR Systems
- Medical Terminology
- Anatomy and Physiology
- Quality Assurance and Documentation Accuracy
- Data Review and Reporting
- Patient Advocacy and Member Education
- Provider Communication
- Problem Solving and Case Resolution
- HIPAA Compliance
- High-Volume Workflow Management
Certification
- Medical Coding and Billing Training - February 2023 - October 2023
- Certified Professional Coder Training - January 2024 - October 2026
Timeline
Patient Care Advocate
Self Employed Services
01.2026 - Current
Customer Care Associate
Health First Health Plans
06.2025 - 06.2026
Lead Server
IHOP
11.2024 - 06.2025
Cleaning Team Lead
Ichiban Cleaning Services
07.2024 - 12.2024
Lead Server/Bartender
Island Waterfront Bar and Grill
02.2022 - 08.2023
Bachelors of Science - Allied Health Management
Northbridge University
RELEVANT COURSEWORK
- Medical Terminology
- Anatomy and Physiology
- Healthcare Reimbursement
- Medical Coding and Billing
- Health Information Management
- Healthcare Compliance