Tricia Collins
Columbus
Summary
Dynamic professional with a diverse background in clinical medical assisting, high-volume customer service, and industrial operations. Achieved academic excellence with a 4.0 GPA while balancing full-time employment. Strong commitment to precision and efficiency demonstrated in managing patient care, processing intricate insurance claims, and operating heavy machinery. Proactive problem-solver dedicated to delivering exceptional results in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Machine Operator
ITC
Columbus, OH
08.2025 - Current
- Efficiently operate industrial machinery and perform routine mechanical maintenance to ensure minimal downtime.
- Expertly utilize forklifts and overhead cranes to move heavy materials safely and precisely.
- Serve as a material inspector, ensuring all products meet strict quality and safety specifications.
Customer Service Representative
Safelite AutoGlass
Columbus, OH
10.2021 - 10.2024
- Streamlined the customer experience by accurately filing insurance claims and managing high-volume data entry.
- Managed a heavy flow of professional emails and phone calls, resolving inquiries and maintaining high satisfaction ratings.
- Orchestrated technician schedules and customer appointments to maximize daily service efficiency.
Server
Buffalo Wild Wings
Grandview, OH
05.2008 - 03.2020
- Provided high-quality customer service in a fast-paced environment, consistently multi-tasking to meet guest needs.
- Managed financial transactions, totaled checks, and processed payments with 100% accuracy.
Medical Assistant (Externship)
Gateway Health and Wellness
Columbus, OH
10.2012 - 11.2012
- Assisted physicians with exams, administered medications, and performed suture removals and EKGs.
- Interviewed patients for medical history and captured vitals (BP, weight, height).
Education
Associate of Applied Science - Nursing Science
Columbus State Community College
Columbus, OH05.2020
Medical Assisting Program - Medical Assisting
Fortis College
Westerville, OH01.2012
Skills
- Appointment Scheduling
- Medical Records
- Machine Maintenance
- Material Inspection
- Overhead Crane/Forklift Operation
- Phlebotomy
- EKG & ABI performance
- Microsoft Office Suite
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Organizational skills
- Time management
- Multitasking Abilities
- Critical Decision-making
Core Competencies
Claims Processing, Appointment Scheduling, Medical Records, Professional Correspondence, Machine Maintenance, Material Inspection, Overhead Crane/Forklift Operation, Phlebotomy, Vital Signs, Urinalysis, EKG & ABI performance, Microsoft Office Suite (Word, Excel, PowerPoint), Data Entry (35 wpm)
Timeline
Machine Operator
ITC
08.2025 - Current
Customer Service Representative
Safelite AutoGlass
10.2021 - 10.2024
Medical Assistant (Externship)
Gateway Health and Wellness
10.2012 - 11.2012
Server
Buffalo Wild Wings
05.2008 - 03.2020
Associate of Applied Science - Nursing Science
Columbus State Community College
Medical Assisting Program - Medical Assisting
Fortis College