Assisted customers with account inquiries and transaction processing.
Managed daily cash transactions, ensuring accuracy and compliance with policies.
Service Representative
Wayne Bank
10.2023 - Current
Maintained productivity and quality standards at all times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Provided information about company products and services, and capitalized on upsell opportunities.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Responded to customer requests for products, services, and company information.
Delivered prompt service to prioritize customer needs.
Cashier/Customer Service
Mirabito Energy Products & Convenience Stores
07.2021 - Current
Waiting on customers
Stocking shelves and coolers
Food preparation
Cash handling
Assistant Manager
Family Dollar
05.2021 - 07.2021
Assisting customers, waiting on customers
Stocking shelves
Unloading truck
Inventory
Cash handling
Daily paperwork
Call Center Representative
Bassett Medical Center
05.2019 - 05.2021
Answering phone calls, directing it to the correct department
Making and cancelling appointments
Helping customers with their questions
BDC Representative
Country Club Motors
10.2018 - 05.2019
Make phone calls to people who have recalls or are ready for a service appointment