Tricia Guidry
Performance Foodservice
Houma,LA
24
years of professional experience
Dynamic professional with a proven track record at Performance Foodservice, excelling in customer service and critical thinking. Enhanced customer loyalty through effective complaint resolution and streamlined processes. Skilled in data entry and team development, consistently achieving operational goals and fostering positive client relations.
Work History
Customer Service Representative
1 Year 3 Months- Assisted customers with inquiries, providing accurate product information and support.
- Handled order processing and fulfillment using internal management systems efficiently.
- Resolved customer complaints by identifying root causes and implementing effective solutions.
- Maintained up-to-date knowledge of products, services, and promotions to enhance customer experience.
- Collaborated with team members to streamline processes and improve service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Manager
1 Year- Oversaw daily operations to ensure efficient storage management and customer satisfaction.
- Developed and implemented process improvements to enhance service quality and operational efficiency.
- Managed team schedules, ensuring proper coverage and workload distribution across all shifts.
- Trained and mentored staff on best practices in customer service and facility maintenance.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with clients.
- Managed and motivated employees to be productive and engaged in work.
Commercial Property Manager/Manager
14 Years 1 Month- Managed daily operations of commercial properties, ensuring compliance with safety and maintenance standards.
- Coordinated tenant relations, addressing inquiries and resolving issues to enhance satisfaction.
- Oversaw lease administration processes, ensuring accuracy in documentation and timely renewals.
- Implemented cost-effective maintenance strategies, optimizing property upkeep and reducing expenses.
- Developed and maintained relationships with vendors, negotiating contracts for services rendered.
- Conducted regular property inspections, identifying areas for improvement to maintain high-quality standards.
- Prepared detailed reports on property performance metrics, guiding strategic decision-making for management team.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Created customized monthly reports detailing property performance metrics for owner review.
Manager
6 Years 6 Months- Analyzed inventory levels and utilized software systems for effective space optimization.
- Established safety protocols and compliance measures to maintain secure storage environments.
- Coordinated marketing initiatives to increase brand awareness and customer engagement in local markets.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Payment processing
Client relations
Microsoft outlook
Scheduling
Team development
Administrative support
Clerical support
Sales expertise
Recordkeeping strengths
Account updating
Account management
Report preparation
Timeline
Customer Service Representative
Performance Foodservice
03.2025 - CurrentRead More
Manager
Expert Storage Management/West Park Self Storage
03.2023 - 03.2024Read More
Commercial Property Manager/Manager
Stirling Properties/West Park Self Storage
02.2009 - 03.2023Read More
Manager
West Park Self Storage
08.2002 - 02.2009Read More
Terrebonne High School
High School Diploma
Read More