Tricia Hernandez
Eatonville,WA
Summary
Property management professional with over 20 years of hands-on experience overseeing diverse property portfolios. Experienced in managing residential communities, ensuring operational excellence and financial success while delivering high-quality customer service. Ready to bring knowledge and abilities to a challenging role with the potential for long-term career advancement and success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Regional Property Manager
Targa Real Estate Services, INC
02.2018 - 11.2023
- Oversee the overall apartment operation and maintenance including marketing and leasing, leading, motivating and directing staff, achieving the highest possible portfolio net operating income.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Communicated effectively with owners, residents, and on-site associates.
- Negotiated vendor contracts and presented to owners for approval.
- Inspected community common areas, apartment units and model appearance to address problems.
- Responded to escalated resident concerns and issues and monitored resolution.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
Senior Property Manager
Fulcrum Real Estate Services, LLC
03.2016 - 10.2017
- Attracted tenants by advertising vacancies and personally showed units to potential renters.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Investigated and resolved any tenant complaints.
- Maintained building systems by working with maintenance services and supervised repairs.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
SHAG / Independent Living, INC
08.2014 - 03.2015
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Planned resident events such as museum tours, game night, and resident socials.
Housing Accommodations Assistant
Equity Residential, LLC
02.2009 - 06.2010
- Reviewed resident requests for exceptions/additions to building structure or lease agreement.
- Coordinated with neighborhood managers, service team, and vendors to complete approved requests.
- Provided documentation to military housing department.
Property Manager
Ovation Realty Management, LLC
01.2001 - 10.2008
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of new construction and notified appropriate individuals for warranty work to be done.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained sufficient number of units market-ready for lease.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Lease up while under construction.
Education
Associate of Applied Science - Medical Laboratory Technology
Sandhills Community College
Pinehurst, NC06.1997
Skills
- Project management
- Customer-oriented
- Employee/resident/vendor relations
- Increase revenue
- Budget creation
- Execute contracts
- Lead, mentor staff
- Prepare accurate and timely reports to owner
- Excellent communication skills
- Expense control
- Pricing/marketing strategy review & revisions
- Bad debt management
- Resident retention
- Conflict resolution
- Vendor relationship
- Property inspection/quality control
- Microsoft Office
- PMS - Onesite, Yardi
Certification
- Licensed WA State Real Estate Broker - 2016-Current
- CPM (Certified Property Manager), IREM - Candidate
Timeline
Regional Property Manager
Targa Real Estate Services, INC
02.2018 - 11.2023
Senior Property Manager
Fulcrum Real Estate Services, LLC
03.2016 - 10.2017
Property Manager
SHAG / Independent Living, INC
08.2014 - 03.2015
Housing Accommodations Assistant
Equity Residential, LLC
02.2009 - 06.2010
Property Manager
Ovation Realty Management, LLC
01.2001 - 10.2008
Associate of Applied Science - Medical Laboratory Technology
Sandhills Community College