Ashley Pancake
Bluffton,IN
Summary
Energetic and performance driven Regional Manager with over 15 years in Property Management successfully implementing new policies/procedures, software, while increasing NOI. Proven track record of successful lease up properties, rehab mixed used lease ups, cap ex projects, decreased delinquency, increased revenue.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Property Manager
M2 Investments
Berne, IN
08.2024 - Current
- Directed daily operations across a portfolio totaling 7 properties ensuring high occupancy and NOI performance
- Led strategic rental increases across portfolio aligning with current market rates
- Conducted monthly financial reviews and variance reports, ensuring alignment with company goals
- Implemented standardized operating procedures across all sites
- Increased resident retention
- Assisted with training new employees on proper procedures for handling tenant issues or complaints.
- Developed strategies to improve occupancy levels in assigned properties.
- Prepared monthly financial reports detailing income, expenses, cash flow.
- Resolved tenant disputes in a professional and courteous manner.
Area Manager
C.Y.M Living
Bluffton, IN
06.2023 - 09.2024
- Oversee 1500 market rate units
- Maintain low delinquency, high renewal rates
- Hire and train all new employees in my portfolio
- Assist in takeover of new ownership
- Monitored and evaluated district performance to ensure goals were met.
- Resolved tenant disputes in a timely manner while maintaining positive relationships.
- Prepared monthly financial reports on income and expenses for management review.
- Prepared marketing materials such as flyers, brochures, or online listings to advertise available rentals.
- Organized community events such as barbecues or holiday parties for residents of the properties.
- Monitored rent collection process, ensuring timely payments from tenants.
Senior Property Manager
C.Y.M Living
Fort Wayne, IN
09.2022 - 06.2023
- Manage over 800 units of market rate Apts
- Oversee 15 staff members
- Diminish delinquency, raise renewal rates, oversee and assist in capex projects
Lihtc Compliance Specialist
FORT WAYNE HOUSING AUTHORITY
Fort Wayne, IN
10.2020 - 09.2022
- Review LIHTC files and ensure compliance with program regulations
- Creating policies/procedures
- Complete PIC submissions for PH/RAD properties
- Ensured Software implementation for new RAD conversion was in compliance and working properly
- Created property specific forms, leases, and resident selection criteria for various properties to streamline documents
- Served on various teams such as Moving to Work, Strategic Planning, CHS Institute
- Assisting in budgets for PH/HOFW properties
Property Manager
REALAMERICA LLC
Fort Wayne, IN
04.2019 - 10.2020
- Trained new staff members on policies/procedures and LIHTC Compliance
- Overseen construction and lease up for Rehabbed projects in Fort Wayne, Huntington, Columbia City
- Implemented marketing strategies for new development projects
- Managed 228 units while floating around to struggling properties to increase occupancy and resident retention.
Property Manager
Flaherty & Collins Properties
Fort Wayne, IN
05.2018 - 04.2019
- Floated to each new lease up property for specific owners to ensure compliance during the lease up phase
- Managed on average 250 units and oversaw a total of 742 units
- Trained all new hires
- Conducted compliance audits for 47 units of scattered sites
- Served on the training committee
- Part of the acquisition team for new fee managed properties
- Managed a total of 35 employees ranging from maintenance to office staff
- Managed new construction properties with outside vendors and contractors
- Completed financial reports for owners monthly
- Completed budgets for all properties
- Enter and approve invoices
- Market surveys
Management & Training Coordinator
BIGGS PROPERTY MANAGEMENT
Decatur, IN
05.2018 - 04.2019
- Developed new training program for all new managers & maintenance
- EIV Compliance for 27 properties scattered throughout Indiana and Michigan
- Managed replacement reserve submissions to HUD/RD
- Approved reasonable accommodation requests for all properties
- Implemented new management software conversion from Yardi to Onesite and trained all staff
- Completed 2 new LIHTC projects from QAP application to implementation
- Hosted various training sessions for staff members
- Organized team meetings and outings for corporate staff
- Created and implemented new policies and procedures
- Review files for onsite audits, REAC inspections, MOR reviews
- Created budgets for properties and maintenance
Property Manager
HI Management
Bluffton, IN
02.2016 - 05.2018
- Managed 94 LIHTC units
- Maintained 97% occupancy at property after years of struggling to reach 90%
- Minimized delinquency
- Managed eviction proceedings
- Floated to struggling properties to assist in boosting occupancy
- Assistant to regional manager
Education
High School Diploma -
South Adams
Berne, IN05-2006
Skills
- Negotiation
- Section 8
- Project implementation
- OneSite
- Microsoft Excel
- Property Management
- Management
- Organizational skills
- Training & development
- Event Planning
- Marketing
- Office Management
- General Ledger Accounting
- Strategic Planning
- Project Implementation
- Leadership
- Store management
- Time management
- Account reconciliation
- Property leasing
- Fair Housing regulations
- Fair Housing Regulations
- Internal Audits
- General ledger reconciliation
- Customer service
- Construction
- Sales
- Microsoft Office
- Curriculum development
- Accounts Payable
- Yardi
- Program Development
- Accounting
- Financial report writing
- Asset management
- Compliance Management
- Project management
- Tax experience
- Property management
- LIHTC
- Administrative Experience
- Property Leasing
- Communication skills
Certification
- Driver's License
- Certified Property Manager
- Certified Apartment Manager
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Regional Property Manager
M2 Investments
08.2024 - Current
Area Manager
C.Y.M Living
06.2023 - 09.2024
Senior Property Manager
C.Y.M Living
09.2022 - 06.2023
Lihtc Compliance Specialist
FORT WAYNE HOUSING AUTHORITY
10.2020 - 09.2022
Property Manager
REALAMERICA LLC
04.2019 - 10.2020
Property Manager
Flaherty & Collins Properties
05.2018 - 04.2019
Management & Training Coordinator
BIGGS PROPERTY MANAGEMENT
05.2018 - 04.2019
Property Manager
HI Management
02.2016 - 05.2018
High School Diploma -
South Adams