Tricia Kling
Clearwater
Summary
Dynamic customer service professional with a proven track record at Esch Metals Studios LLC, excelling in active listening and critical thinking. Recognized for resolving customer complaints effectively, enhancing loyalty and repeat business. Skilled in data entry and committed to improving service processes, ensuring a seamless customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative (Remote)
Esch Metals Studios LLC
01.2021 - 03.2025
- Serve as first point of contact for customer inquires via phone and email.
- Resolve customer complaints with clear, accurate and empathetic resolutions, resulting in increased loyalty and repeat business.
- Maintain quality standards with high levels of customer calls and inquiries.
- Responded to customer requests for products, services, and company information.
Customer Service/ Office Manager
American Window Repair Co.
01.2010 - 01.2020
- Applied critical thinking to troubleshoot issues and offer appropriate solutions.
- Approved adjustments and returns in a timely manner when necessary.
- Worked closely with team members to improve service processes.
- Maintained accurate invoice and billing database.
- Provided feedback at monthly meetings to improve company policies and customer experience.
Education
Associate of Arts - Liberal Arts And Sciences
St Petersburg College
Clearwater, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative (Remote)
Esch Metals Studios LLC
01.2021 - 03.2025
Customer Service/ Office Manager
American Window Repair Co.
01.2010 - 01.2020
Associate of Arts - Liberal Arts And Sciences
St Petersburg College
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