Tricia Kremer

• Oversaw regional sales operations for medical-grade holistic skincare and wellness brand. Managed 300+ key accounts across Northern California and Nevada, offering consultative solutions to expand brand reach and customer loyalty.
• Partnered with marketing and operations to develop promotional strategies, enhance distribution efficiency, and maintain a consistent client experience. Delivered in-depth product education and training sessions to elevate partner expertise and support revenue objectives.
• Surpassed annual and monthly sales goals, consistently outperforming companywide growth benchmarks.
• Accelerated market expansion by securing new retail partnerships and strengthening existing client portfolios.
• Designed targeted marketing initiatives that increased regional product visibility and customer engagement.

• Directed strategic, operational, and administrative functions for multi-specialty plastic surgery and medical spa practice.
• Streamlined clinic operations, billing, accounting, HR management, and staff development to ensure efficiency, compliance, and superior patient experience.
• Partnered with physicians and ownership to design growth strategies, optimize revenue streams, and implement data-driven business improvements.
• Managed recruitment, onboarding, and training programs to build a high-performing, service-oriented team in a fast-paced environment.
• Designed and executed comprehensive sales and marketing strategies, including practitioner recruitment and cross-service promotion, to expand the client base and strengthen referral networks.
• Spearheaded production and procurement for a television series, enhancing brand visibility and media presence.

• Directed clinical and administrative functions for high-volume bariatric medical practice, overseeing operations, marketing initiatives, growth planning, and billing efficiency.
• Managed recruitment, onboarding, and performance development to build a cohesive, patient-focused team.
• Strengthened communication across physicians, staff, patients, and vendors to ensure seamless service delivery and compliance with healthcare standards.
• Fostered a culture of accountability, continuous improvement, and superior patient experience.
• Redefined staff roles and operational workflows to align talent with practice needs, improving service quality, patient outcomes, and team morale.
• Designed and executed remote work processes within eight weeks of hire, ensuring uninterrupted operations and consistent patient communication during pandemic restrictions.
• Enhanced operational efficiency via data-driven process improvements, optimizing scheduling, billing, and resource allocation.

• Guided and directed daily business activities, managed resources, developed, implemented, and streamlined an operational plan and ensured procedures were conducted properly.
• Researched new business opportunities and viable income streams and offered recommendations for investments based on risk evaluation and ROI.
• Followed industry trends locally and internationally and reported successes and areas needing improvement to stakeholders.
• Specialized in surgical and nonsurgical aesthetic procedures, combining expertise in anti-aging, wellness, and beauty treatments with strong market insight across injectables, lasers, and weight management solutions.
• Integrated an Electronic Medical Record (EMR) system into clinical operations for increased efficiency and transparency.
• Took over accounts payable and receivable, calculated budgets, measured resources, monitored expenses, verified and processed insurance claims, and employed lean accounting methodologies.

• Supervised daily administrative processes and staff activities at several medical facilities.
• Revised and improved business plans, managed finances, performed hiring procedures, and monitored compliance for health industry regulations.
• Served an integral role in prospecting, hiring, and onboarding talented medical and administrative staff.
• Mentored, conducted performance evaluations, and provided feedback to further develop desirable professional skills and abilities.
• Promoted from Marketing Manager/Interim Patient Coordinator to Practice Administrator/HR Manager in 2013.
• Revamped task management, evaluated staff abilities, and matched skills to practice needs to efficiently utilize staff.
• Incentivized high performance through an Employee Recognition Program and established an internal staff web portal to achieve better communication and reporting.

Provided personalized consultations to educate patients on cosmetic procedures and expected outcomes. Used consultative sales techniques to understand customer needs and recommend relevant products and services. Assisted in developing tailored treatment plans by assessing patient needs and preferences. Generated increased sales revenue through effective lead generation and follow-up efforts.