Tricia Kuchta
Fort Wayne,IN
Summary
General manager with 20 years of experience in hospitality. Skilled in financial planning and customer relationship management, consistently driving revenue growth and operational efficiency through strategic marketing and effective team leadership.
Overview
27
27
years of professional experience
Work History
Owner
E-commerce Department
Fort Wayne, Indiana
07.2020 - Current
- Implemented digital marketing strategies that boosted brand visibility and engagement. YOY growth of 12% sales revenues.
- Oversaw product selection and inventory management, ensuring consistent stock availability to meet customer demand.
- Maintain exceptional customer service building loyalty and repeat business.
- Developed and managed online store operations, enhancing logistics to improve delivery timelines.
General Manager
Hyatt Hotels Corp
Fort Wayne, IN
02.2000 - 05.2020
- Oversaw budgeting and financial planning to ensure operational efficiency. Created annual budget to include all expenses and proposed revenues.
- Managed 4 department heads to align operations with corporate standards and goals, overseeing 45 associates to ensure cohesive team performance.
- Analyzed market with Revenue Manager weekly to enhance competitive occupancy rates without sacrificing RevPar. Pushed revenue and occupancy annually; management departments earned annual bonuses under my leadership.
- Developed marketing strategies to enhance brand visibility and engage guests, participating in onsite and offsite initiatives to drive growth.
- Fostered positive work environment through effective team communication. Daily shift huddles to set daily expectations.
- Resolved customer complaints promptly to improve service quality, increasing customer satisfaction rates steadily year-over-year.
Education
Some College (No Degree) - Real Estate
Hondross Career Center
Columbus, OHSkills
- Hospitality management
- Digital marketing
- Budget management
- Customer relationship management
- Operations management
- Manage personal STR
Timeline
Owner
E-commerce Department
07.2020 - Current
General Manager
Hyatt Hotels Corp
02.2000 - 05.2020
Some College (No Degree) - Real Estate
Hondross Career Center