Tricia L. Perra
Dover,NH
Summary
Professional project support specialist with demonstrated ability to streamline processes and boost productivity. Skilled in coordinating tasks, managing schedules, and facilitating communication among team members. Adept at adapting to changing project needs and delivering results with high standards. Dependable team player with strong organizational skills and focus on achieving project goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
University of New Hampshire Cooperative Extension
01.2019 - Current
- Communicate workshops/programs including creating marketing materials and social media campaigns
- Support staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assist in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organize office events and workshops such as holiday parties or team-building activities and professional development.
- Responsible for invoice processing to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborate on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Enhance communication throughout the county and state, establishing newsletters, web page events; blogs and resources.
- Address IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Prepare workshop/program materials and support educators
- Maintain office equipment, and coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintain customer database and confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Business Manager
Viridis Lawn Care
01.2004 - Current
- Prepared all marketing materials and communication with customers to build connections and nurture relationships.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations including appropriate insurance verification..
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Office Administrator
High 5 Adventure Learning Center, Inc. (formerly P
04.1999 - 06.2020
- Coordinated communications, financial processing, registration, record-keeping, and other administrative functions.
- Increased customer satisfaction through professional handling of inquiries, logistic needs and prompt resolution of issues.
- Designed and produced marketing literature
Workshop Coordinator
High 5 Adventure Learning Center, Inc. (formerly Project Adventure)
01.1997 - 04.1999
- Coordinated and marketed adventure-based workshops
- Served as point of contact for service related inquiries
- Designed promotional literature for workshops
- Managed day-to-day administrative activities
Project Assistant – Federal Substance Abuse Prevention Grant
High 5 Adventure Learning Center, Inc. (formerly Project Adventure)
08.1996 - 04.1999
- Coordinated project activities to assist project leaders
- Researched statistics, baseline data and state surveys for evaluation team
- Administered surveys and collect data for analysis to meet project goals
- Designed and produced bi-monthly newsletter
Education
Bachelor of Science - Marketing
Bryant University
Smithfield, RI01-1993
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Scheduling
- Database entry
- Scheduling and calendar management
- Data organization
- Deadline-oriented
- Professional and mature
- Meticulous attention to detail
- Billing and coding
- Marketing
- Highly organized
Certification
- CPR/AED Certification
- Digital Marketing Certification (completion in 2025)
Timeline
Administrative Assistant
University of New Hampshire Cooperative Extension
01.2019 - Current
Business Manager
Viridis Lawn Care
01.2004 - Current
Office Administrator
High 5 Adventure Learning Center, Inc. (formerly P
04.1999 - 06.2020
Workshop Coordinator
High 5 Adventure Learning Center, Inc. (formerly Project Adventure)
01.1997 - 04.1999
Project Assistant – Federal Substance Abuse Prevention Grant
High 5 Adventure Learning Center, Inc. (formerly Project Adventure)
08.1996 - 04.1999
- CPR/AED Certification
- Digital Marketing Certification (completion in 2025)
Bachelor of Science - Marketing
Bryant University
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