Tricia Munoz
Lodi,CA
Summary
Detail-oriented Typist Clerk with extensive experience in administrative support and record management. Skilled in producing accurate documents and reports while maintaining organized office correspondence and data entry. Enhanced operational efficiency through the development of effective filing systems.
Overview
20
20
years of professional experience
Work History
Typist clerk II
Lodi Unified School District
Lodi, California
09.2012 - Current
- Typed documents for administrative staff and teachers.
- Entered data accurately into computerized databases.
- Maintained accurate records of student attendance.
- Managed filing systems to ensure easy retrieval of information.
- Processed and routed incoming correspondence to ensure timely communication with staff.
- Processed incoming mail by sorting into categories and distributing to appropriate personnel.
- Supported data entry tasks for student information.
- Updated student contact information on a regular basis ensuring accuracy of data.
- Scanned documents into electronic format for sending to staff and administrators.
- Answered telephone inquiries regarding attendance, student accounts, school events, and any questions the parents have.
- Managed incoming communications, directing calls and emails to appropriate staff members.
- Communicated effectively with parents regarding school-related inquiries.
- Answered and directed incoming calls from customers, vendors, and other third parties.
- Responded to customer inquiries via phone or email in a professional manner.
- Supported customer service initiatives by addressing inquiries and resolving issues promptly.
- Operated standard office equipment such as computers, photocopiers, scanners and fax machines.
- Prepared correspondence such as memos or letters using word processing software like Microsoft Word.
- Greeted visitors in a professional manner and provided assistance when needed.
Cashier/Sales Associate
Menards
Columbia, MO
10.2009 - 08.2010
- Operated cash register and processed customer transactions efficiently.
- Accepted cash and credit card payments, issued receipts and provided change.
- Handled cash, credit, and returns while ensuring accuracy in processing.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product inquiries and store navigation.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Resolved customer complaints professionally to maintain satisfaction levels.
- Maintained clean and organized checkout area for optimal customer experience.
- Collaborated with team members to manage inventory and stock shelves.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
Sales Associate
Activant Solutions
Livermore, California
07.2006 - 04.2008
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted customers in product selection and provided detailed product support.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Resolved customer complaints and inquiries promptly to ensure a positive experience.
- Collaborated with team members to meet store goals and improve sales performance.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Livermore High School
Livermore, CaliforniaSome College (No Degree) - General Education
Columbia College
Columbia, MOSkills
- Data entry
- Fast typing speed
- Document processing
- File management
- Record management
- Document scanning
- Data retrieval
- Office software
- Microsoft office experience
- Filing systems
- Fast typing speed
- Attention to detail
- Multitasking
- Multitasking capacity
- Problem solving
- Work independently
- Communication skills
- Customer service
- Team player attitude
- Relationship building
- Adaptability to change
- Problem-solving
- Multitasking capacity
- Data entry experience
References
References available upon request.
Timeline
Typist clerk II
Lodi Unified School District
09.2012 - Current
Cashier/Sales Associate
Menards
10.2009 - 08.2010
Sales Associate
Activant Solutions
07.2006 - 04.2008
Livermore High School
Some College (No Degree) - General Education
Columbia College