Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tricia Riggenbach

Carrollton,OH

Summary

Proven Certified Pharmacy Technician with a track record of enhancing patient care and streamlining workflow at Rite Aid Pharmacy. Leveraged expertise in medication dispensing and insurance billing, alongside exceptional problem-solving abilities, to boost customer satisfaction and efficiency. Skilled in HIPAA compliance and pharmacist support, consistently delivering accurate and timely service.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Rite Aid Pharmacy
12.2015 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted, and measured medications following standard procedures.

Certified Pharmacy Technician

Jobes Pharmacy
11.2005 - 12.2015
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted, and measured medications following standard procedures.

Pharmacy Technician

Dusini Drug Pharmacy And Home Medical Equipment
09.2000 - 11.2005
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Education

High School Diploma -

Dover High School
Dover, OH
2001

Skills

  • Problem-solving skills
  • Insurance Billing
  • Medication Dispensing
  • Workflow Optimization
  • Prescription Interpretation
  • Pharmacist support
  • Drug storage procedures
  • Pharmacy and customer records management
  • Patient confidentiality
  • Insurance Verification
  • Pharmacy Law Compliance
  • Drug Classification Knowledge
  • Prescription Verification
  • Answering customer questions
  • Processing payments
  • Stocking shelves
  • Prescription Filling
  • Medicare and Medicaid process
  • Order Verification
  • Verifying orders
  • Certified Pharmacy Technician (CPhT)
  • Data Entry
  • Customer Service
  • Cash Register Operations
  • Medication Storage and Labeling
  • Insurance processing
  • Prescription Filling and Labeling

Certification

Certified Pharmacy technician through PTCB

Timeline

Certified Pharmacy Technician

Rite Aid Pharmacy
12.2015 - Current

Certified Pharmacy Technician

Jobes Pharmacy
11.2005 - 12.2015

Pharmacy Technician

Dusini Drug Pharmacy And Home Medical Equipment
09.2000 - 11.2005

High School Diploma -

Dover High School

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Tricia Riggenbach