Summary
Overview
Work History
Skills
Timeline
Generic

Tricia Tapia

Buena Park,CA

Summary

Experienced property manager with a 7-year track record of effectively managing budgets, overseeing property takeovers, and resolving resident disputes. Known for a methodical and perceptive approach, consistently ensuring smooth operation of properties. Keen eye for detail and strong problem-solving skills have led to successful implementation of cost-saving measures and improved property performance. Committed to delivering exceptional customer service, maintaining positive relationships with residents and stakeholders for a harmonious living environment.

Overview

18
18
years of professional experience

Work History

Community Manager

MG Properties
01.2024 - Current
  • Supervise daily operations of 158 units full time
  • Manage a team of 5
  • Variance reporting monthly
  • Collect rent, including implementation of timely legal delinquent rent procedures
  • Create and maintain new business processes, developing new and organized office procedures to increase overall efficiency
  • Implement cost-effective strategies to reduce budgeted expenses, executed annual operating budget and business plan, and analyzed income, expenses, traffic, lease expirations, market rents, and delinquency financial statements
  • Recommend and oversaw all capital improvements, deferring maintenance, and upgrading programs
  • Serve as the 3rd point of contact for all resident concerns

Multi-Site Community Manager

Allen Properties
03.2018 - Current
  • Supervise daily operations of 4 properties full time, floating manager and take over as manager for additional properties as needed
  • Manage a team of 8
  • Complete file audits and computer system conversions during property takeovers
  • Collect rent, including implementation of timely legal delinquent rent procedures
  • Create and maintain new business processes, developing new and organized office procedures to increase overall efficiency
  • Maintain 98% occupancy or higher
  • Ensure resident insurance compliance, criteria, and policy adherence
  • Implement cost-effective strategies to reduce budgeted expenses, executed annual operating budget and business plan, and analyzed income, expenses, traffic, lease expirations, market rents, and delinquency financial statements
  • Recommend and oversaw all capital improvements, deferring maintenance, and upgrading programs
  • Train, onboard, and mentored 4 Community Managers
  • Serve as the first point of contact for all resident concerns

Leasing Agent/Event Coordinator

Security Properties Residential
11.2015 - 03.2018
  • Maintained the community's calendar of activities and scheduled bus destinations for residents
  • Responsible for leasing and showing all vacant units and ensuring file completion and compliance
  • Completed daily inspections of property and market-ready units
  • Acted as single point of contact for current and future residents
  • Reviewed resident retention programs to meet residents' needs and improve satisfaction
  • Responsible for maintaining and updating Leasing and Leasing Handbook and Advertising
  • Efficient and timely processing of all required administrative forms

Administrative Assistant

Pan American Properties, Inc
01.2014 - 01.2015
  • Process rent and other payables for 61 + properties
  • Process and distribute mail as needed
  • Set up commercial leases as requested
  • Update and keep in touch with all vendors and tenants for most current insurances for our database
  • Answer all incoming calls and pre-screen to handle or distribute messages
  • Process all move outs and send to collections as necessary
  • Set up of hard files and scanning to save in Rent Manager for new properties
  • Package up to store old properties as needed
  • Updating and distributing master checklist as needed
  • Mailing out financials and statements once a month

Community Administrator

Park West Apts
01.2007 - 01.2010
  • Accounts receivable clerk, responsible for balancing a two million dollar a month community rental income and processed rent payments
  • Ordered all office supplies, processed accounts receivable and invoice applications, file, answer phones, and composed all correspondence to residents
  • Partnered with Maintenance Manager and General Manager to maintain the community's calendar of activities, meetings, and building maintenance projects
  • Created and implemented customer service action plans
  • Managed mold remediation units and scheduled hotel stays and vendor work
  • Back up leasing consultant

Skills

  • Community engagement
  • Tenant and eviction laws
  • Daily operations management
  • Property inspections
  • Resident relations
  • Property management
  • MS office suite
  • Property tours and inspections
  • Vendor management
  • Proficient in software
  • Daily operations oversight
  • Conflict handling

Timeline

Community Manager

MG Properties
01.2024 - Current

Multi-Site Community Manager

Allen Properties
03.2018 - Current

Leasing Agent/Event Coordinator

Security Properties Residential
11.2015 - 03.2018

Administrative Assistant

Pan American Properties, Inc
01.2014 - 01.2015

Community Administrator

Park West Apts
01.2007 - 01.2010

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Tricia Tapia