Established strategic partnerships with businesses, organizing branded pop-up events to increase brand awareness, and drive foot traffic to studios.
Negotiated partnership agreements, managed invoicing processes, and ensured timely and accurate payment collection.
Coordinated with lead Flexologists across four studio locations to staff events and streamline logistics, resulting in seamless execution and an enhanced customer experience.
Membership Consultant/Sales/Front Desk
StretchLab
Morristown, NJ
10.2022 - 01.2025
Sold memberships and service packages by guiding clients through available options, providing expert support on terms, pricing, and availability.
Proactively pursued prospective clients via phone, email, and text to drive initial visits, convert leads, and meet sales goals.
Resolved member concerns related to billing, account credits, and scheduling; managed membership changes including freezes and terminations.
Delivered exceptional customer service across all touchpoints, enhancing client satisfaction and upholding the company's reputation for excellence.