Tricia Hernandez
New Bedford,MA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Massachusetts Department of Transportation
Boston, Massachusetts
03.2023 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Flight Attendant
JetBlue
New York, New York
09.2022 - 02.2023
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Observed passengers for intoxication or possible threat to safety.
- Directed junior team members in proper duties and company regulations.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Offered in-flight entertainment to passengers, operating audio, and video equipment to deliver seamless experiences.
- Encouraged passengers to stow large suitcases below-deck when flights allowed, and assisted with correct storage of belongings in overhead bins and under seats.
- Delivered onboard customer service including food and beverage service.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
Administrative Assistant
Bay State Window and Door
New Bedford, MA
02.2021 - 09.2022
- Greet customers, answer phones
- Accounts payable and receivable
- Take in repairs, email and fax over to vendors for quotes
- Assist with coordinating and scheduling of upcoming jobs
- Enter payments, deposits and customer information into QuickBooks
- Assist with any other needed task within the office
Account Manager
Factory Efx
Acushnet, Massachusetts
02.2017 - 03.2022
- Provide any requested information to customers in a professional and timely manner
- Update inventory quantities
- Upload and create new listings
- Utilize problem solving skills to correct any errors with listings
Server/Waiter
Just Another Phoenix
North Dartmouth, MA
10.2006 - 06.2015
- Welcomed guests as they arrived
- Handled 6+ tables daily
- Served meals
- Took food and drink orders
- Checked on guests frequently
Medical Biller/Receptionist
New Bedford Vascular
New Bedford, MA
03.2002 - 03.2009
- Responsibilities included but not limited to electronically submitting medical claims, checking errors on returned claims and resubmitting and or appealing for payment
- Speaking with patients in regards to bills and creating payment plans
- Assisting receptionist with answering multi phone line system as well as confirming patient appointments
- Covering front desk during lunch breaks, receptionist vacations and sick days
Education
GED -
New Bedford High School
New Bedford, MA03.1994
Skills
- English
- Customer service
- Medical terminology
- Account Management
- Administrative Experience
- Accounts Receivable
- Accounts Payable
- QuickBooks
- Multi-line Phone Systems
- Microsoft Outlook
- Medical Billing
- EMR Systems
- Insurance Verification
- Medical Office Experience
- Problem-solving
- High-energy attitude
- Courteous demeanor
- Conflict resolution
- Data entry
- Computer proficiency
- Positive and professional
- Empathy and patience
- Strong teamwork
- Administrative support
- Time management
Timeline
Customer Service Representative
Massachusetts Department of Transportation
03.2023 - Current
Flight Attendant
JetBlue
09.2022 - 02.2023
Administrative Assistant
Bay State Window and Door
02.2021 - 09.2022
Account Manager
Factory Efx
02.2017 - 03.2022
Server/Waiter
Just Another Phoenix
10.2006 - 06.2015
Medical Biller/Receptionist
New Bedford Vascular
03.2002 - 03.2009
GED -
New Bedford High School