Tricia Carpenter
Grand Terrace,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Top-notch relationship-building, sales and money handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Experience developing and maintaining strategic long-term relationships with key accounts. Skillful in developing successful marketing strategies and creating sales forecasts to target daily, monthly and yearly objectives. Diligent and proactive professional dedicated to meeting or exceeding organizational goals while providing excellent customer service and satisfaction.
Overview
20
20
years of professional experience
Work History
Personal Account Advisior
Chaffey Federal Credit Union
Upland, CA
08.2023 - Current
- Streamlined account management processes for improved efficiency and client retention.
- Worked closely with buyer to facilitate increased inventory levels during seasonal events and decreased levels during slower timeframes.
- Conducted thorough analyses of clients'' financial situations, presenting actionable insights for improvement.
- Organized regular meetings with key stakeholders to review account progress and address any concerns proactively.
- Built strong relationships with clients, resulting in increased trust and business opportunities.
- Achieved high client retention rates through exceptional service delivery and continuous improvement efforts.
- Developed customized financial strategies for clients, enhancing their overall financial health.
- Established and built relationships by educating customers about value of company products and services.
- Implemented new procedures that improved workflow efficiency, reducing processing times by half.
- Mentored junior advisors, fostering professional development and knowledge sharing within the team.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Managed large amounts of cash flow in and out of the bank. Including tracking record of Cash in the Bank.
Customer Service Representative
Mechanics Bank
San Luis Obispo, CA
11.2021 - 07.2023
- Processed customer adjustments to maintain financial accounts
- Trained new personnel regarding company operations, policies and services
- Documented over 300 daily transactions and moved, deposited or withdrew money accurately to prevent errors
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Balanced teller drawers and ATM cash
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Developed tailored solutions to meet individual banking needs
- Opened, closed and updated accounts for customers
- Managed over 40 escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
- Processed customer adjustments to maintain financial accounts.
Custodial Worker
Cal Poly San Luis Obispo
San Luis Obispo, CA
10.2016 - 01.2020
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Contributed to a positive work environment through consistent punctuality, reliability, and professionalism.
- Improved facility cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Maintained inventory of cleaning supplies, placing orders when necessary to ensure adequate stock levels for uninterrupted service.
- Assisted in the setup and breakdown of event spaces, contributing to successful events at the facility.
- Promoted a healthy workplace atmosphere by regularly disinfecting high-touch surfaces during peak flu seasons or outbreaks of illness.
- Reduced cross-contamination risks by adhering to strict sanitization protocols while cleaning restrooms and common areas.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Assisted with minor maintenance tasks such as changing light bulbs or tightening loose fixtures to maintain overall building functionality.
Child Development Assistant
USAF
Hampton, VA
02.2011 - 06.2016
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Constructed age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Conducted child health, sensory and behavioral screenings and prepared observation results.
- Provided community resources and education to families to increase knowledge and advocacy skills.
- Provided information on developmental milestones to coach families on incorporating modeled interventions into children's daily routines.
- Upheld high standards of cleanliness within the classroom space while also teaching proper hygiene habits to young learners daily practices.
- Supported individualized growth by observing and assessing each child''s specific needs, interests, and strengths.
- Implemented welcoming classroom environment where children felt safe and secure.
- Promoted cultural diversity of each child's family by encouraging members to talk about holidays, favorite foods and other details.
- Facilitated language development with engaging storytelling sessions, interactive word games, and group reading exercises.
Customer Service Manager
Big Lots Stores Inc
04.2010 - 09.2011
- Introduced higher standards for customer service and increased efficiency 30% by streamlining operations
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Researched and corrected customer concerns to promote company loyalty
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Monitored customer service operations to assess agent performance and provide feedback
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information
- Collaborated with upper management to improve customer service processes and support structures company wide
- Created and reviewed invoices to confirm accuracy
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Daycare Assistant Teacher
Child Development Center
08.2007 - 01.2010
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
- Created and implemented diverse educational strategies to boost development
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Maintained child-friendly environment by allowing frequent access to outdoor activities
- Offered parents daily reports outlining activities, behavior and accomplishments on all 8 children
- Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
Teller
Armed Forces Bank
08.2004 - 01.2006
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities
- Answered more than 75 telephone inquiries on checking and savings accounts, loans and lines of credit
- Processed customer transactions promptly, minimizing wait times
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Handled various accounting transactions
- Prepared variety of different written communications, reports and documents
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
San Luis Obispo High School
San Luis Obispo, CAASL Interpreter: American Sign Language (ASL) -
Palomar College
San Marcos, CA05.2025
Skills
- Credit Card Payment Processing and Cash Advance transactions
- Report Preparation
- Exceptional Customer Service, and Strong Sense of Banking Ethics
- Account Management, Fraud Identification, and Conflict Resolution
- MS Office Proficiency, Lotus Notes, Navigator, Synergy, Laserfisch and Sanction List
- Cash Handling Expertise, Foreign Currency Exchanges, and Night Deposit Transactions
- Teller Transactions, Accounting Software, Teller Auditing and Cashier's Checks
- Policy and Procedure Adherence
- Instant issue of Debit cards and Temporary Checks
- Mentoring new employees
- Excellent Communication Skills, and Excellent Time Management Skills
- Account planning
- Strategic Thinking
- Updating Customer Accounts
- Attention to Detail
Languages
American Sign Language
Professional Working
Timeline
Personal Account Advisior
Chaffey Federal Credit Union
08.2023 - Current
Customer Service Representative
Mechanics Bank
11.2021 - 07.2023
Custodial Worker
Cal Poly San Luis Obispo
10.2016 - 01.2020
Child Development Assistant
USAF
02.2011 - 06.2016
Customer Service Manager
Big Lots Stores Inc
04.2010 - 09.2011
Daycare Assistant Teacher
Child Development Center
08.2007 - 01.2010
Teller
Armed Forces Bank
08.2004 - 01.2006
High School Diploma -
San Luis Obispo High School
ASL Interpreter: American Sign Language (ASL) -
Palomar College