Summary
Overview
Work History
Education
Skills
Timeline
Generic

Triet Hoang

San Jose

Summary

Detail-oriented IT Support Engineer with a strong track record in troubleshooting and technical support. Skilled in staff training and customer communication, ensuring efficient operations and high satisfaction rates.

Overview

4
4
years of professional experience

Work History

Server Manager

Uzumaki Ya Udon
Cupertino
01.2026 - Current
  • Managed daily operations of restaurant and ensured smooth service flow.
  • Trained and supervised staff to maintain high service standards.
  • Coordinated schedules to optimize staff coverage and customer service.
  • Resolved customer complaints promptly to maintain positive relationships.
  • Collected cash sales from employees to properly tip each server after shift.

IT Support Engineer

Sierra Circuits
Sunnyvale
01.2022 - 03.2024
  • Troubleshot hardware and software issues for diverse client systems.
  • Provided technical support via phone, email, and onsite visits.
  • Installed and configured operating systems and applications effectively.
  • Maintained inventory of IT equipment and ensured proper usage.
  • Documented support requests and resolutions in the ticketing system.
  • Educated users on best practices for IT security and software usage.

Education

Yerba
San Jose, CA
05-2016

Cnc Machining Certificate -

San Jose City College
San Jose, California, CA

Skills

  • Staff training
  • Service optimization
  • Customer complaint resolution
  • Scheduling coordination
  • Inventory management
  • Technical troubleshooting

Timeline

Server Manager

Uzumaki Ya Udon
01.2026 - Current

IT Support Engineer

Sierra Circuits
01.2022 - 03.2024

Yerba

Cnc Machining Certificate -

San Jose City College
Triet Hoang