Detail-oriented IT Support Engineer with a strong track record in troubleshooting and technical support. Skilled in staff training and customer communication, ensuring efficient operations and high satisfaction rates.
Overview
4
4
years of professional experience
Work History
Server Manager
Uzumaki Ya Udon
Cupertino
01.2026 - Current
Managed daily operations of restaurant and ensured smooth service flow.
Trained and supervised staff to maintain high service standards.
Coordinated schedules to optimize staff coverage and customer service.
Resolved customer complaints promptly to maintain positive relationships.
Collected cash sales from employees to properly tip each server after shift.
IT Support Engineer
Sierra Circuits
Sunnyvale
01.2022 - 03.2024
Troubleshot hardware and software issues for diverse client systems.
Provided technical support via phone, email, and onsite visits.
Installed and configured operating systems and applications effectively.
Maintained inventory of IT equipment and ensured proper usage.
Documented support requests and resolutions in the ticketing system.
Educated users on best practices for IT security and software usage.