TRIKELLE MARTIN
Cypress
Summary
Dedicated and personable Customer Service Representative with strong communication and problem-solving skills. Proven ability to manage high call volumes, resolve customer inquiries effectively, and maintain professionalism in fast-paced environments. Adept in data entry, conflict resolution, and maintaining detailed records. Highly dependable and self-motivated with a strong commitment to delivering excellent service and building customer trust.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Harris County Toll Road Authority
09.2021 - 05.2022
- Answered high-volume inbound calls, addressing inquiries with empathy and professionalism.
- Resolved customer issues related to toll payments, accounts, and services.
- Collected and processed payments, ensuring secure handling of financial data.
- Met performance goals and maintained strong service standards.
- Documented call details accurately in system for follow-up and reporting.
Texas Works Advisor II
Texas Health and Human Services Commission
09.2018 - 07.2021
- Conducted client interviews and determined eligibility for public assistance programs.
- Delivered information on program requirements and next steps clearly and compassionately.
- Managed sensitive information with confidentiality and professionalism.
- Provided referrals to community and government resources to support client needs.
- Maintained accurate records and complied with all regulations and deadlines.
Office Assistant
Department of Public Works
04.2023 - Current
- Provided customer service via phone and email for permit-related inquiries.
- Supported staff by processing applications and maintaining organized filing systems.
- Resolved customer concerns and ensured timely responses to inquiries.
- Handled administrative tasks including data entry and appointment scheduling.
Bookkeeper/Accountant
Randalls
12.2014 - 09.2018
- Supported customers and team with payment processing and financial questions.
- Balanced ledgers and managed cash handling with attention to accuracy.
- Delivered service with a focus on detail, efficiency, and customer satisfaction.
Education
Associate of Science - Accounting Specialist
Delgado Community College
New Orleans, LA12.2009
High School Diploma - undefined
Warren Easton High School
New Orleans, LA05.2002
Skills
- Customer Service
- Call Handling
- Conflict Resolution
- Claims and Benefits Processing
- Communication (Verbal & Written)
- Data Entry
- Time Management
- Problem-Solving
- Microsoft Office Suite
- Multitasking
- Confidentiality Handling
- Scheduling & Administrative Support
Timeline
Office Assistant
Department of Public Works
04.2023 - Current
Call Center Representative
Harris County Toll Road Authority
09.2021 - 05.2022
Texas Works Advisor II
Texas Health and Human Services Commission
09.2018 - 07.2021
Bookkeeper/Accountant
Randalls
12.2014 - 09.2018
Associate of Science - Accounting Specialist
Delgado Community College
High School Diploma - undefined
Warren Easton High School
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